Account Manager - Hard FM

Join to apply for the Account Manager – Hard FM role at Mitie Cleaning & Hygiene Services

About the Role

We are seeking an experienced Account Manager to oversee a portfolio of high-profile PFI projects, responsible for total facilities management. The successful candidate will have full leadership and financial responsibility, with a primary focus on operational and commercial compliance.

Key Responsibilities

1. Customer: Build long-term relationships, offer high-quality support, manage NPS and engagement targets.
2. People: Manage site-based Facilities Managers, oversee recruitment, training, and succession planning, handle payroll.
3. Service Delivery: Manage service obligations, understand SLAs and KPIs, ensure timely delivery, escalate improvements, ensure contract compliance.
4. Finance: Manage cash flow, P&L, procurement processes, and profitability analysis.
5. Compliance: Oversee statutory works, ensure adherence to policies, manage risk registers, produce reports, and ensure health & safety standards.

Skills & Experience

• IOSH or NEBOSH Certification
• Experience in a similar role
• IT literacy, including MS Office
• Leadership and team management skills
• Strong communication skills

Benefits & Inclusion

Our offerings include virtual GP services, financial wellbeing schemes, flexible benefits platform, high street discounts, cycle-to-work scheme, life cover, pension contributions, share plans, employee recognition programs, and extensive training opportunities.

We are committed to inclusive recruitment. If you require accommodations during the process, contact Zoe Wade at

About Mitie

Since 1987, Mitie has employed 72,000 staff maintaining global companies. We are the UK\’s leading facilities management and professional services provider, serving diverse clients including banks, government sites, hospitals, and schools.

Join Our Team

Together, our diversity makes us stronger.

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