At a Glance
- Tasks: Manage customer relationships and ensure service delivery meets expectations.
- Company: Join Mitie's new Marlowe Environmental Services team in Solihull.
- Benefits: Upskilling, training, and clear career progression opportunities.
- Other info: Inclusive recruitment process with support for all applicants.
- Why this job: Be part of a brand new team and make a real impact.
- Qualifications: Strong customer service skills and experience in account management.
The predicted salary is between 25000 - 32000 € per year.
Role Overview: Account Associate – Solihull (T2 Building) at Mitie, part of the new Marlowe Environmental Services team at Mitie T2 in Birmingham.
Hours and Location: Monday to Friday, 9am - 5pm; Mitie – T2 Trinity Park – Solihull – B37 7ES.
Responsibilities:
- Prioritise tasks and manage volume of work effectively.
- Monitor customer retention, churn, complaints, and service queries, driving corrective actions when required.
- Review and action pipeline activity, renewals and upsell opportunities.
- Monitor data quality and ensure data and records are correct and up to date.
- Ensure contract renewals are planned, executed and completed in a timely manner.
- Work closely with internal stakeholders to ensure service delivery is aligned to customer requirements.
Qualifications:
- Strong customer relationship management experience or mindset.
- Excellent organisational and prioritisation skills.
- Able to manage high volumes of work and adapt to new priorities.
- Understanding of MS Office packages and CRM systems.
- Experience in account management, customer service or sales roles.
- Confident communicator.
- Understanding of water hygiene, water treatment or environmental services is desirable but not necessary.
Benefits:
- Upskilling and training provided for your development.
- Being part of a brand new team/brand new role.
- Career progression.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need adjustments during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Account Associate employer: Mitie Cleaning & Hygiene Services
Mitie offers a dynamic and supportive work environment for Account Associates in Solihull, where employees are encouraged to develop their skills through comprehensive training and upskilling opportunities. As part of the new Marlowe Environmental Services team, you will enjoy a collaborative culture that values inclusivity and career progression, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Associate
✨Tip Number 1
Get to know the company! Research Mitie and the Marlowe Environmental Services team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a confident communicator, you'll need to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 3
Showcase your organisational skills. Be ready to discuss how you've managed high volumes of work in the past. Use specific examples to demonstrate your ability to prioritise tasks effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Mitie.
We think you need these skills to ace Account Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Associate role. Highlight your customer relationship management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your experience aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Organisational Skills:Since the role involves managing high volumes of work, make sure to highlight your organisational and prioritisation skills in your application. Share examples of how you've successfully managed tasks in the past – we want to know how you handle the pressure!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Associate and the specific responsibilities mentioned in the job description. Familiarise yourself with customer relationship management and how it applies to Mitie's services. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Organisational Skills
Since the role requires excellent organisational and prioritisation skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you handle high volumes of work and adapt to changing priorities.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will demonstrate your communication skills and your ability to engage with internal stakeholders effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training provided, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
