Retail Security Officer in Aberdare

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Deliver results that meet and/or exceed the Key Performance Indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self‑development.

Main Duties

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• Ensure compliance with Industry and Statutory Legislation (require a front‑line licence in Security Guarding or Door Supervision, and a CCTV PSS SIA Licence). Additional courses may be contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodological and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Renew licence 16 weeks before expiry.

Security and Health & Safety

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• Call emergency services and Communication Centre to report all incidents.

What We Are Looking For

• Previous Security Experience
• SIA Licence
• SC Clearance desirable

Benefits

Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle. You have access to a virtual GP, financial wellbeing assistance through our Salary Finance scheme, and a flexible benefits platform (Choices) to customise benefits such as dental insurance, dining cards, coffee clubs, and more. Additional benefits include high‑street discounts via MiDeals, a cycle‑to‑work scheme, life cover (greater of your equivalent annual salary or £10,000), a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Recognition such as Mitie Stars, cash prizes and a potential top prize of £10,000 are also available.

EEO Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments or changes during the recruitment process, please let us know by emailing at.