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For Companies At a Glance
- Tasks: Provide technical support for security systems, assisting customers and engineers efficiently.
- Company: Join Mitie, a leading facilities management company with a diverse client base.
- Benefits: Enjoy flexible working options, high street discounts, and a virtual GP service.
- Why this job: Be part of a supportive team that values your growth and offers exciting career development.
- Qualifications: 3+ years in security systems; strong communication and customer service skills required.
- Other info: Inclusive recruitment process; opportunities for training and recognition through Mitie Stars.
The predicted salary is between 24000 - 42000 £ per year.
Overview
Better places, thriving communities.
- Full-time
- Salary: £38,000 per annum
- Shift Pattern: 9am – 5pm Monday – Friday
- 100% office based
Job Title
Security Systems Technical Support Engineer
Location
- MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Key Purpose Of The Job
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls.
Key Job Responsibilities
- To provide technical support to end users and engineers both internally and externally.
- To ensure prompt and accurate information is scheduled.
- To prioritise workload and meet contractual deadlines.
- To answer customer telephone calls ensuring internal customer service standards are met.
- Any other reasonable requests from the line supervisors and Head of Service
- Provide first line support to the customer to see if the call can be resolved before passing to the service team
- To provide support to the Service Scheduling Team when required.
Essential Requirements For The Job
- Customer focused
- Excellent telephone manner
- Team player
- Strong interpersonal and communication skills
- Ability to prioritise workloads
- General varied product knowledge on fire systems
- Network/IP based product experience
Desirable Requirements For The Job
- Experience of UDL software across Galaxy, ATS, Intruder Alarm Panels
- Experience working on Cash4windows
- Experience working on Enterprise-wide networked CCTV systems to include Cathexis
- Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems
- Network/IP based product experience
Additional Information
We will consider flexible working requests from day one of employment.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Liam Murray at Liam.Murray@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
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Security Systems Technical Support Engineer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Systems Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as Intruder, CCTV, and Access Control. Having a solid understanding of these systems will help you demonstrate your technical knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication and interpersonal abilities. Practising how to handle technical queries over the phone can give you an edge when discussing your experience with potential employers.
✨Tip Number 3
Network with professionals in the security systems field. Attend industry events or join online forums to connect with others who may have insights into the company or role, which could be beneficial during your application process.
✨Tip Number 4
Prepare for scenario-based questions that may arise during interviews. Think about past experiences where you successfully resolved technical issues or provided exceptional customer support, as these examples will showcase your problem-solving skills.
We think you need these skills to ace Security Systems Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security systems, particularly in Intruder, CCTV, Access Control, and Fire. Use specific examples to demonstrate your technical skills and customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience with remote diagnostic tools and your ability to provide first-line support. Show enthusiasm for the position and the company.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills, as well as your ability to prioritise workloads. Mention any experience with UDL software or network/IP-based products, as these are desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Technical Stuff
Make sure you're well-versed in the technical aspects of security systems, including Intruder, CCTV, Access Control, and Fire systems. Brush up on any relevant software like UDL and be ready to discuss your hands-on experience with these technologies.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, highlight your excellent telephone manner and interpersonal skills. Prepare examples of how you've successfully resolved customer issues in the past, especially in a technical support context.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach troubleshooting and problem-solving. You might be asked to walk through a scenario where you had to diagnose a technical issue remotely, so think of specific examples that showcase your analytical skills.
✨Understand the Shift Pattern
Familiarise yourself with the 4 on 4 off shift pattern and be ready to discuss your flexibility regarding working hours. Showing that you understand and are comfortable with the shift structure can demonstrate your commitment to the role.
