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For Companies At a Glance
- Tasks: Protect property and people while ensuring compliance with security protocols.
- Company: Join Mitie Cleaning & Hygiene Services, a leader in security solutions.
- Benefits: Enjoy flexible benefits, virtual GP access, discounts, and recognition rewards.
- Why this job: Gain valuable experience in security while contributing to a safe environment.
- Qualifications: Previous security experience and SIA license required; SC clearance is a plus.
- Other info: Opportunities for continuous training and professional development.
Overview
Join to apply for the Security Support Officer – Retail role at Mitie Cleaning & Hygiene Services.
Pay rate: £15.50 per hour.
Location: London, United Kingdom.
Looking for a reliable support officer with a DS & CCTV License.
Responsibilities
- To protect our customer\’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI\’s) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
Main Duties
- Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI\’s).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
- Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
- Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI\’s).
- To call emergency services and Communication Centre to report all incidents.
What We Are Looking For
- Previous Security Experience
- SIA License
- SC Clearance desirable
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP on hand for you and members of your household, a Salary Finance scheme, and access to our Choices platform, MiDeals discounts, cycle-to-work, life cover, save-as-you-earn, and the Mitie Matching Share Plan. We also recognise employees with Mitie Stars, including monthly cash prizes and an annual prize of up to £10,000. We are committed to inclusive recruitment; if you need reasonable adjustments during the recruitment process, please let us know.
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Security Support Officer - Retail employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Support Officer - Retail
✨Tip Number 1
Familiarise yourself with the specific Assignment Instructions (AI's) for the role. Understanding these guidelines will not only help you during the interview but also demonstrate your commitment to following protocols and enhancing service delivery.
✨Tip Number 2
Highlight any previous security experience you have, especially in retail environments. Be prepared to discuss specific situations where you successfully managed security challenges or improved safety measures.
✨Tip Number 3
Make sure your SIA and CCTV licenses are up to date. Being proactive about your qualifications shows that you take your responsibilities seriously and are ready to comply with legal requirements from day one.
✨Tip Number 4
Demonstrate your knowledge of health and safety regulations relevant to the role. Being able to discuss how you would handle potential hazards or threats can set you apart as a candidate who prioritises safety and professionalism.
We think you need these skills to ace Security Support Officer - Retail
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Security Support Officer position. Highlight key skills such as previous security experience, SIA License, and SC Clearance that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in security roles. Emphasise your compliance with legal and regulatory requirements, as well as any specific training or certifications you have completed.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a suitable candidate for the role. Mention your understanding of the importance of following Assignment Instructions and your commitment to health and safety protocols.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Licences
Make sure you are well-versed in the requirements of the DS and CCTV licences. Be prepared to discuss your experience with these licences and how they relate to the role.
✨Familiarise Yourself with Assignment Instructions
Review the published Assignment Instructions (AI's) thoroughly before the interview. Being able to discuss specific instructions and suggest improvements will show your proactive approach.
✨Demonstrate Your Security Knowledge
Be ready to talk about your previous security experience and how it aligns with the responsibilities of the role. Highlight any relevant training or certifications that showcase your commitment to the field.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Emphasising your ability to maintain professionalism and use common sense in difficult scenarios will be key.
