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For Companies At a Glance
- Tasks: Protect property and people while ensuring compliance with security protocols across various retail locations.
- Company: Join Mitie, the UK's leading facilities management company with a diverse client base.
- Benefits: Enjoy flexible benefits, high street discounts, and a cycle-to-work scheme.
- Why this job: Experience a dynamic role with varied tasks and opportunities for personal development.
- Qualifications: Must hold a valid SIA licence; previous security experience is preferred.
- Other info: Inclusive recruitment process; support available for applicants with disabilities.
Overview
Better places, thriving communities.
£16.35
We are currently seeking dedicated and professional Retail Security Support Officer to join our team, providing essential cover across retail stores in Exeter and Plymouth. This is a dynamic role best suited to individuals who thrive in varied environments and enjoy the flexibility of working across multiple locations. You\\\’ll be covering holiday and sickness, so adaptability and a proactive approach are key. To be considered, you must hold a valid SIA licence and be comfortable travelling between sites across the Exeter and Plymouth areas. If you\\\’re someone who takes pride in maintaining a safe and secure environment and enjoys a role that offers something different each day, we\\\’d love to hear from you.
Job Overview
- To protect our customer\\\’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI\\\’s) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
Main Duties
Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI\\\’s).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI\\\’s).
- To call emergency services and Communication Centre to report all incidents.
What We Are Looking For
- Previous Security Experience
- SIA License
- SC Clearance desirable
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we\\\’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\\u2019s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie\\u2019s 76,000 employees have been maintaining companies globally. We are the UK\\u2019s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
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Retail Security Support Officer - Exeter & Plymouth employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Support Officer - Exeter & Plymouth
✨Tip Number 1
Familiarise yourself with the specific Assignment Instructions (AI's) for the retail locations in Exeter and Plymouth. Understanding these instructions will not only help you perform your duties effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Stay updated on local security trends and issues in Exeter and Plymouth. Being knowledgeable about the area can help you stand out as a candidate who is proactive and aware of potential challenges in the role.
✨Tip Number 4
Prepare to discuss your adaptability and experience in varied environments. Since this role requires covering multiple locations and dealing with different situations, showcasing your flexibility will be key in impressing the hiring team.
We think you need these skills to ace Retail Security Support Officer - Exeter & Plymouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Security Support Officer position. Understand the key responsibilities and requirements, such as holding a valid SIA licence and being adaptable to different locations.
Tailor Your CV: Customise your CV to highlight relevant experience in security roles. Emphasise any previous security experience, your SIA licence, and any additional training that aligns with the job requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for maintaining safety and security. Mention specific examples of how you've successfully handled challenging situations in previous roles.
Highlight Adaptability: Since the role requires flexibility across multiple locations, be sure to mention your ability to adapt to different environments and your willingness to travel between sites in Exeter and Plymouth.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Assignment Instructions
Familiarise yourself with the published Assignment Instructions (AIs) for the role. Understanding these guidelines will show your commitment to compliance and help you discuss how you can effectively implement them during the interview.
✨Highlight Your Adaptability
Since this role requires covering multiple locations and varying situations, be prepared to share examples of how you've successfully adapted to new environments or challenges in previous roles. This will demonstrate your flexibility and proactive approach.
✨Emphasise Your Security Experience
Make sure to discuss any previous security experience you have, especially if it relates to retail environments. Highlight specific situations where you maintained safety and security, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you had to stay calm under pressure and how you resolved conflicts or emergencies effectively.
