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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on teamwork and safety.
- Benefits: Enjoy flexible benefits, paid breaks, and comprehensive training opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Great career progression and a supportive, inclusive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Requirements
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme, where you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, you’ll receive a link to our flexible benefits platform, Choices, to customise your benefits. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and more. We also offer MiDeals for high street discounts and a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We offer a save-as-you-earn scheme and a Mitie Matching Share Plan. We award Mitie Stars with cash prizes each month and a top prize of £10,000 at year end. Progressing your career is a top priority with a range of training and development resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Join our Mitie Team. Together our diversity makes us stronger.
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Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Retail Security Officer role.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers!
Be Clear About Your Qualifications: If you hold an SIA licence or relevant certificates, mention them upfront! If not, don’t worry—just let us know if you're open to training. We appreciate honesty and clarity in your application.
Detail Your Experience: We love to see a full employment history, so make sure you provide a comprehensive overview of your past roles. This helps us understand your background and how it fits with the Retail Security Officer position.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key duties like conducting patrols, liaising with store management, and utilising CCTV systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a big part of this job, be prepared to share examples from your past experiences where you provided outstanding service. Think about situations where you resolved conflicts or made customers feel safe and valued. This will highlight your ability to create a positive shopping environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as dealing with theft or managing a public order offence. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you're ready for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, career progression opportunities, or how the team collaborates with local police. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
