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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Mitie is the UK's leading facilities management company, serving diverse clients since 1987.
- Benefits: Enjoy flexible benefits, paid breaks, and access to discounts and financial services.
- Why this job: Join a supportive team focused on safety and community, with opportunities for growth.
- Qualifications: Must hold a current SIA licence or certificates and have a checkable employment history.
- Other info: Inclusive recruitment practices ensure accessibility for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is MUST that you hold a current SIA licence or SIA Certificates
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Requirements
- Current SIA licence or SIA Certificates
- Full 5-year checkable employment/education history
Benefits To Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through Salary Finance. When you join us, you’ll receive access to Choices, a flexible benefits platform to customize benefits. You can choose from dental insurance, dining cards, coffee clubs, buying technology products and more. We provide MiDeals high street discounts and a cycle-to-work scheme. Life cover is the greater of your annual salary or £10,000. We also offer a save-as-you-earn scheme and a Mitie Matching Share Plan. We award Mitie Stars with cash prizes each month and a top prize of £10,000 at year end.
We are committed to inclusive recruitment and accessible to all. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing us.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, with clients ranging from household names in banking to critical government sites, hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
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Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Retail Security Officer at Mitie. Understanding the importance of customer service in this role will help you demonstrate your commitment to creating a safe shopping environment during interviews.
✨Tip Number 2
Network with current or former employees of Mitie, especially those in security roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on the latest trends and technologies in retail security, such as CCTV systems and body-worn cameras. Being knowledgeable about these tools will show your proactive attitude and readiness to contribute effectively.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios related to public order offences and crime prevention. Having clear examples ready will demonstrate your problem-solving skills and ability to maintain a safe environment.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of a Retail Security Officer at Mitie. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security roles or customer service positions. Mention specific instances where you successfully deterred crime or improved safety in a retail environment.
Showcase Your SIA Licence: Since holding a current SIA licence is a must for this position, make sure to clearly state your licence details in your application. If you have any additional certifications, include those as well to strengthen your candidacy.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for creating a safe shopping environment. Use this opportunity to express your commitment to exceptional customer service and teamwork.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Retail Security Officer, exceptional customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, and demonstrate your ability to handle difficult situations with a calm and professional approach.
✨Understand the Role of Security
Familiarise yourself with the main duties of a Retail Security Officer, such as conducting patrols and utilising CCTV systems. Be ready to discuss how you would deter crime and maintain a safe environment for both customers and colleagues.
✨Highlight Your SIA Licence
Since holding a current SIA licence is a must, ensure you bring it along to the interview. Be prepared to discuss any relevant training or certifications you have that relate to security and safety.
✨Build Rapport with the Interviewers
Establishing a good relationship with the interviewers can set you apart. Show enthusiasm for the role and the company, and be sure to ask insightful questions about their approach to security and customer service.
