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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, the UK's leading facilities management and professional services company.
- Benefits: Enjoy flexible hours, paid breaks, and access to exclusive discounts and financial services.
- Why this job: Be part of a diverse team making a real impact on safety and customer experience.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Full-time role with opportunities for progression and development.
The predicted salary is between 26300 - 31500 £ per year.
Overview
Retail Security Officer role at Mitie Cleaning & Hygiene Services.
Pay rate: £12.60
Various shifts (to be discussed at interview)
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Vetting It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- Deliver industry leading customer service
- Deter violence and public order offences
- Conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Qualifications & Requirements
- Preferable: current SIA licence or SIA Certificates (training for a licence can be provided in some circumstances)
- 5-year checkable employment/education history
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle, including virtual GP, Salary Finance options, Choices benefits platform, MiDeals discounts, and cycle-to-work.
Life cover is the greater of your annual salary or £10,000. We offer a save-as-you-earn scheme and a Mitie Matching Share Plan. We recognise employees with Mitie Stars, with cash prizes and annual top prizes.
Mitie is committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during recruitment, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have supported clients across various sectors. We are the UK’s leading facilities management and professional services company.
Join our Mitie Team. Together our diversity makes us stronger.
Seniority level
Entry level
Employment type
Full-time
Job function
Other, Information Technology, and Management
Industries
Facilities Services
Looking to move roles but not leave the Mitie family? Consider sharing your experience about life at Mitie.
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Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understanding how to deliver exceptional customer service while ensuring safety will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees at Mitie. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with crime prevention and customer service scenarios. Having specific examples ready will demonstrate your capability to handle the challenges of the role effectively.
✨Tip Number 4
If you don’t have an SIA licence yet, research the training options available. Showing initiative in obtaining this qualification can make you a more attractive candidate for the position.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Security Officer at Mitie. Highlight your customer service skills and ability to create a safe environment in your application.
Check Your Employment History: Since a full 5-year checkable employment/education history is crucial, ensure that you have all relevant details ready. Be prepared to explain any gaps or changes in your employment history.
Highlight Relevant Qualifications: If you have a current SIA licence or relevant certificates, make sure to mention them prominently in your CV. If not, express your willingness to undergo training for a licence.
Craft a Strong Cover Letter: Write a tailored cover letter that showcases your commitment to customer service and safety. Use specific examples from your past experiences that demonstrate your suitability for the role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Security Officer. Understand how delivering exceptional customer service and maintaining a safe environment are key to the role. Be ready to discuss how you can contribute to these aspects.
✨Highlight Relevant Experience
Prepare to talk about your previous work experience, especially any roles that involved security, customer service, or teamwork. If you have an SIA licence or relevant training, make sure to mention it as it shows your commitment to the field.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Be prepared to give examples of how you've successfully liaised with management, colleagues, or law enforcement in past positions. This will show your ability to foster relationships and handle situations professionally.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training programmes, progression opportunities, or how they support their employees' well-being. This demonstrates your enthusiasm and forward-thinking attitude.
