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- Tasks: Provide top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leading facilities management company with a focus on community safety.
- Benefits: Competitive pay, flexible hours, paid breaks, and extensive employee perks.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Must hold a current SIA licence and have a checkable employment history.
- Other info: Great opportunities for career progression and personal development.
Retail Elite Security Officer
Mitie Cleaning & Hygiene Services
Pay rate: 14.10 ph Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for an Elite security officer who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.
You must hold a current SIA licence.
Vetting
It is vital that you have a full 5-year checkable employment/education history. Failure to do so could mean your offer will be withdrawn or your employment stopped.
Main Duties
- Deliver industry leading customer service
- Create a safe environment, free from crime and the fear of crime for customers and colleagues
- Manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- Wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
We are committed to ensuring our recruitment process is inclusive and accessible to all. you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
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Retail Elite Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Elite Security Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to handle anti-social behaviour.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent Mitie.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the Retail Elite Security Officer position.
We think you need these skills to ace Retail Elite Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can create a welcoming environment and engage with the public, so share specific examples of how you've done this in the past!
Be Clear About Your SIA Licence: Since holding a current SIA licence is a must for this role, don’t forget to mention it upfront in your application. We need to know you’re qualified, so include any relevant details about your licence and its validity.
Detail Your Employment History: We require a full 5-year checkable employment history, so be thorough when listing your previous jobs. Make sure to include dates, roles, and responsibilities to avoid any hiccups in the vetting process!
Apply Through Our Website: To make sure your application gets seen, apply directly through our website. It’s the best way for us to receive your details and get you started on your journey with Mitie!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand Mitie's values and the role of a Retail Elite Security Officer. Familiarise yourself with the responsibilities, especially around customer service and managing anti-social behaviour. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to engage with the public in a friendly and polite manner.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with anti-social behaviour or supporting the police. Practice your responses to these scenarios, highlighting your problem-solving skills and ability to maintain a safe environment for both customers and colleagues.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though the role involves wearing a uniform, showing up looking polished will convey your seriousness about the job and respect for the interview process.
