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For Companies At a Glance
- Tasks: Provide top-notch customer service while ensuring a safe environment for everyone.
- Company: Mitie is a leading security provider dedicated to creating safe spaces for customers and colleagues.
- Benefits: Enjoy paid breaks, annual leave, pension schemes, and access to exclusive employee discounts.
- Why this job: Join a dynamic team focused on safety, community engagement, and personal development.
- Qualifications: Must hold a current SIA licence and have a 5-year checkable employment history.
- Other info: Comprehensive training and progression opportunities available, plus free uniform provided.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Mitie is looking for Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.
You must hold a current SIA licence.
Vetting: It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment stopped.
Main Duties
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customers and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits To Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\\\’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Elite Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Elite Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Elite Security Officer. Understanding the importance of customer service and how to manage anti-social behaviour will help you stand out during interviews.
✨Tip Number 2
Network with current or former security officers, especially those in retail. They can provide insights into the role and share experiences that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated excellent customer service or handled difficult situations. This will showcase your ability to create a safe and welcoming environment.
✨Tip Number 4
Make sure your SIA licence is up to date and ready to present. Being proactive about this requirement shows your commitment to the role and can give you an edge over other candidates.
We think you need these skills to ace Retail Elite Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Elite Security Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in security roles or customer service positions. Provide specific examples of how you have successfully managed anti-social behaviour or created a safe environment in past roles.
SIA Licence Confirmation: Ensure that you clearly state your current SIA licence status in your application. This is a crucial requirement for the role, so make it prominent in your CV or cover letter.
Showcase Customer Service Skills: Since exceptional customer service is a key part of this role, include examples of how you have provided excellent service in previous jobs. Use metrics or feedback to demonstrate your impact where possible.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Retail Elite Security Officer, exceptional customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, especially in challenging situations.
✨Demonstrate Your SIA Knowledge
Since a current SIA licence is essential, make sure you understand the responsibilities and regulations that come with it. Discuss how your training and experience align with the requirements of the role.
✨Prepare for Behaviour Management Scenarios
You may be asked how you would handle anti-social behaviour. Think of specific instances where you've successfully managed difficult situations and be ready to explain your approach.
✨Engage with the Interviewers
Remember, interviews are a two-way street. Ask questions about the company culture and how they support their security officers. This shows your interest in the role and helps you gauge if it's the right fit for you.
