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- Tasks: Provide top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, flexible benefits, and career development opportunities.
- Why this job: Make a real difference by keeping customers and colleagues safe while gaining valuable experience.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Diverse training options and recognition rewards, including monthly prizes.
Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Pay and shifts
Pay rate: £12.60
Var ious Shifts (to be discussed at interview)
Requirements
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP service, Salary Finance options, a flexible benefits platform (Choices), and MiDeals discounts. We also offer a cycle-to-work scheme, life cover, save-as-you-earn, and a Mitie Matching Share Plan.
We award our employees with Mitie Stars as recognition for their hard work, with monthly prizes and a potential top prize of £10,000 at year end. We offer diverse training and development avenues to suit you.
We are committed to inclusive recruitment. If you need reasonable adjustments during the recruitment process due to disability or long-term condition, please let us know by emailing the recruitment team.
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Relief Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can contribute to creating a safe shopping environment and delivering top-notch customer service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. A smart outfit shows that you take the opportunity seriously and are ready to represent Mitie well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike!
Be Clear About Your Experience: If you've got an SIA licence or relevant certificates, shout about it! If not, don’t worry – just let us know if you're open to training. We appreciate honesty and clarity in your application.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Security Officer. Familiarise yourself with the key responsibilities like delivering customer service, conducting patrols, and liaising with management and police. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a safe shopping environment while maintaining a friendly and approachable demeanour.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to potential scenarios, such as dealing with shoplifters or managing conflicts, to demonstrate your quick thinking and professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, progression opportunities, or how the team collaborates with local police. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
