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For Companies At a Glance
- Tasks: Ensure safety and security while providing top-notch customer service.
- Company: Join Mitie, a leader in security services with a commitment to excellence.
- Benefits: Enjoy flexible benefits, virtual GP access, and opportunities for early pay.
- Why this job: Gain valuable experience in a dynamic role with diverse training opportunities.
- Qualifications: Must have Door Supervisor SIA License and a full UK driver's licence.
- Other info: Flexibility is key; cover shifts as needed and embrace continuous self-development.
RELIEF Retail Security Officer
Camberley, Basingstoke, Bracknell, Slough areas
ÂŁ14.38 per hour
Retail experience is essential.
Must have a full UK driving licence and own vehicle; travel includes up to a 30‑mile radius each way. Various shift times (Mon – Sat 08:00‑22:00, Sun 10:00‑17:00). Must be flexible to work any day or time.
Paid breaks.
Minimum 8‑hour contract with a permanent weekly shift Saturday 13:00‑22:00 in Camberley.
Job Overview
You are required to provide safety and security to our customer’s property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, and undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our client’s reputation.
As this is a relief role covering both sickness and holiday absences, you must be flexible in terms of what days you work and able to pick up shifts at short notice.
Main Duties
- Use ASCONE to maintain the security of the site.
- Conduct regular patrols of the site.
- Deliver customer service to both staff and visitors.
- Support the staff with any reasonable request.
- Ensure the relevant reports are completed in order for accurate information to be recorded.
Training
For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self‑development as directed by the Operations Manager. You are required to renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for and immediately report any Health & Safety hazards or potential hazards on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
- Be both proactive and reactive when delivering customer service to diffuse situations and avoid escalation.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
- Call emergency services and Control Room to report all serious incidents.
What We Are Looking For
- Valid Door Supervisor SIA Licence.
- Excellent customer service skills.
- Ability to make instant, positive connections with store teams.
- Self‑starter, can act without direction.
- Report writing skills essential.
- Excellent communication skills.
- Ability to work well under pressure.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household, and offer financial wellbeing assistance through our Salary Finance scheme, where you can access 50% of your earned pay before payday for a small fee.
You’ll receive a link to our flexible benefits platform, Choices, where you can customize your benefits to best suit your lifestyle, including dental insurance, dining and coffee club cards, technology purchasing discounts, and more.
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind to your dependants. We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan, where you may even be awarded free shares in Mitie.
We award employees with Mitie Stars as recognition for their hard work. Cash prizes are up for grabs each month, and at the end of the year there’s a chance to win a top prize of £10,000.
Our success is a direct result of the quality of our people, so progressing your career is a top priority. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to an inclusive and accessible recruitment process. If you have a disability or long‑term condition and need reasonable adjustments or changes during the recruitment process, please let us know.
Apply Now
- Apply now to join our Mitie team.
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RELIEF Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RELIEF Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific areas you'll be covering, like Camberley and Slough. Knowing the local environment can help you respond better to any incidents and provide exceptional customer service.
✨Tip Number 2
Brush up on your communication skills, as you'll need to interact with both staff and visitors regularly. Practising how to handle difficult situations calmly can set you apart from other candidates.
✨Tip Number 3
Make sure you're well-versed in health and safety protocols. Being able to demonstrate your knowledge of these procedures during the interview will show that you're proactive and responsible.
✨Tip Number 4
Since this role requires flexibility, be prepared to discuss your availability openly. Highlighting your willingness to take on last-minute shifts can make you a more attractive candidate.
We think you need these skills to ace RELIEF Retail Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security roles, customer service skills, and any specific training or certifications you have, such as the Door Supervisor SIA License.
Craft a Strong Cover Letter: In your cover letter, emphasise your flexibility to work various shifts and your ability to handle challenging situations. Mention your own transport and willingness to pick up last-minute shifts.
Highlight Key Skills: Focus on key skills that are essential for the role, such as excellent communication, the ability to work under pressure, and a proactive approach to health and safety.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Relief Retail Security Officer. Understand the importance of maintaining safety and security, conducting patrols, and delivering exceptional customer service. This knowledge will help you answer questions confidently.
✨Demonstrate Flexibility
Since this role requires flexibility in working hours, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on last-minute shifts.
✨Showcase Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated in past positions, especially in challenging situations. This will demonstrate your ability to handle difficult customers and collaborate with staff.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Think of specific instances from your past experiences where you successfully managed a crisis or reported a health and safety hazard.
