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- Tasks: Ensure safety and security across the Mailbox estate while providing excellent customer service.
- Company: Join a dynamic team dedicated to maintaining high security standards.
- Benefits: Flexible shifts, overtime opportunities, and a competitive pay rate of £12.92 per hour.
- Why this job: Be part of a friendly team making a real difference in a vibrant environment.
- Qualifications: SIA Door Supervisor Licence and strong communication skills required.
- Other info: Uniform provided and great opportunities for personal growth.
Join to apply for the Part Time Security Officer role at Mitie Cleaning & Hygiene Services
Security Officer – Part Time
Rate of pay: £12.92 (8 hours contracted per week, overtimes available)
The primary purpose of the role is to support the control and management of the security provision across the Mailbox estate, supporting key commercial occupiers at the Mailbox in Birmingham. The post holder will work closely with the relevant occupiers to ensure that the contract deliverables are achieved and that exceptional standards are achieved.
The security officer plays an integral part in ensuring that consistently high standards of security, safety and customer care are always delivered at Mailbox.
The post holder will be responsible to the Duty Manager of the day.
Duties
- The ability to liaise and communicate with the control room to ensure safety for all customers and retailers.
- Managing daily enquiries and incidents which may arise throughout the operation of The Mailbox.
- Working closely with all other departments to ensure effective communication on all operational issues, such as maintenance or cleaning.
- Capability to use own initiative is essential and to be a good team player working well as part of a team and being able to prioritise workload is important.
- A positive and friendly attitude when dealing with customers is a key attribute.
- A committed, right first‑time approach is essential.
- Customer service experience is essential.
- Hours of work will be 07:00 – 19:00 for day shifts and 19:00 – 07:00 for night shifts; Ad Hoc hours depends on projects etc.
- Punctuality is an essential requirement of this position, and all officers will be required to report for duty a minimum of 10 minutes prior to the commencement of their shift.
- Uniform will be provided.
Core Skills & Competencies
- Good communication skills essential, both written and oral.
- Ability to operate in a pressurised environment.
- Excellent customer service.
- The ability to write short reports and follow written instructions.
- Excellent time keeping.
- Attention to detail and proactive.
- Demonstrable proactive and professional approach to security.
- The ability to use your initiative and make quick decisions to deal with unexpected situations.
- Able to work in an outdoor environment in all conditions.
- Honesty and integrity.
- A polite and helpful manner.
- To follow correct radio procedures.
- The confidence to challenge people where necessary.
Professional Qualifications / Education
- SIA Door Supervisor Licence – essential.
Personal Attributes
- Positive attitude
- Personable nature
- To have a smart appearance
- Keen to progress
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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Part Time Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Security Officer
✨Tip Number 1
Get to know the company! Research the Mailbox estate and its key commercial occupiers. This will help you understand their needs and show that you're genuinely interested in the role when you chat with them.
✨Tip Number 2
Practice your communication skills! Since good communication is essential, try role-playing scenarios where you might need to handle customer enquiries or incidents. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be punctual! Arriving at least 10 minutes early is a must. It shows your commitment and reliability, which are key traits for a security officer. Plus, it gives you time to settle in before your shift starts.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and get you one step closer to landing that job!
We think you need these skills to ace Part Time Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled situations in the past and how you can bring that positive attitude to our team!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Demonstrate Your Initiative: We love candidates who can think on their feet! Share examples of when you've used your initiative in previous roles, especially in high-pressure situations. It shows us you're ready for the challenges of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can't wait to hear from you!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Part Time Security Officer position. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Customer Service Skills
Since excellent customer service is a must for this role, prepare examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. Highlight your positive attitude and how you maintain professionalism under pressure.
✨Demonstrate Teamwork and Initiative
Be ready to discuss situations where you’ve worked as part of a team or taken the initiative in challenging circumstances. The interviewers will want to see that you can collaborate effectively and make quick decisions when needed.
✨Dress Smart and Be Punctual
First impressions matter! Dress smartly for the interview to reflect the professional image expected in the security industry. Also, plan to arrive at least 10 minutes early to demonstrate your punctuality and commitment to the role.
