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Mitie Cleaning & Hygiene Services

Guest Services & Workplace Experience Host

Full-Time 22000 - 30000 £ / year (est.) No home office possible

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At a Glance

Tasks: Be the face of excellence, greeting and assisting guests in a dynamic workplace.
Company: Join Mitie, a leading facilities management company with a reputation for service excellence.
Benefits: Enjoy flexible lifestyle benefits, high street discounts, and a cycle-to-work scheme.
Why this job: Experience a vibrant culture while making a visible impact every day in a modern office.
Qualifications: Passion for customer service and strong communication skills are essential; hospitality experience preferred.
Other info: Opportunities for career progression and diverse training resources available.

The predicted salary is between 22000 - 30000 £ per year.

Guest Services & Workplace Experience Host

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Better places, thriving communities.

Guest Services Concierge & Workplace Experience Host

Better places, thriving communities.

Guest Services Concierge & Workplace Experience Host

Location: Heart of Edinburgh | Employer: Mitie | Client: Leading Global Financial Institution

Salary: £27,350 per year | Hours: 40 hours per week

Do you have a passion for exceptional service and want to work in a role where every day is different?

We are looking for a Guest Services Concierge & Workplace Experience Host to join our World Class, Hospitality Assured, and PFM Award-winning team in Edinburgh. This is your chance to support one of the world\’s most respected financial institutions in a vibrant, modern office space.

In this highly visible role, you\’ll be the go-to person for workplace experience, creating a welcoming environment for staff and visitors, and ensuring the smooth running of day-to-day operations.

Why You\’ll Love This Role

Salary: £27,350 per year, working 40 hours per week
Be the face of excellence – greet, assist, and support building occupants and visitors
Dynamic, varied work – from hosting guests to keeping the workspace running flawlessly
Award-winning culture – join a team recognised for service excellence and innovation
Central Edinburgh location – work in the heart of the city with world-class facilities

Your Day-to-Day

No two days are the same! Your responsibilities will include:

Creating a welcoming workplace: Walk the floor to support staff, maintain tidy shared spaces, and assist proactively where needed
Reception & guest support: Provide a seamless front-of-house experience and assist with events
Managing daily operations: Oversee mail, courier deliveries, stationery supplies, lockers, and kitchen areas
Point of contact for facilities issues: Log work orders, track requests, and coordinate solutions
Promoting safety & wellbeing: Report hazards, support fire procedures, and uphold Mitie\’s QHSE standards
Supporting the team: Assist with reports, audits, service delivery reviews, and cover holidays/training periods

What We\’re Looking For

A genuine passion for customer service and creating exceptional experiences
Strong communication and interpersonal skills with a professional, approachable manner
Experience in a hospitality, concierge, or front-of-house role is preferred
Confidence to follow procedures, uphold standards, and challenge service issues if needed
Proactive and detail-oriented – always looking for ways to improve the workplace experience

Join us and become part of a team where your contribution makes a visible impact every single day. If you\’re driven, personable, and ready to provide world-class service, we\’d love to hear from you.

Apply today and take your hospitality and workplace experience skills to the next level!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Apply Now

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