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For Companies At a Glance
- Tasks: Support incident response and crisis management for a global security team.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, virtual GP services, and access to earned pay before payday.
- Why this job: Make a real impact by ensuring safety and security in a dynamic environment.
- Qualifications: Relevant security experience and strong communication skills are essential.
- Other info: Great opportunities for training, development, and career growth await you.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The GSOC operator is responsible for using best practices to identify, analyze, and support all incidents that are impactful or potentially impactful to business, the brand and/or employees. The GSOC operator plays an integral role in supporting operational efficiencies and the high performance of the GSOC team. The GSOC operator supports regional security teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate.
GSOC Operator
Responsibilities
- Act as the GSOC primary POC to address business disruptions, incident response and crisis management in providing general assistance to the Global Security Team.
- Assist DC security management and GSOC security management while working closely with regional security teams, as required.
- Provide oversight to routinely support GS operations, in line with established post orders, response protocols and SOPs.
- Liaise with GSS to dispatch security officers, ERT, facilities, police, fire, and EMS personnel in line with Meta protocols and operational guidance documents.
- Communicate and disseminate information, using established communication vehicles, to key partners using best practices.
- Maintain various records of communications and events.
- Use multiple internal and external resources to gather and manage information, intelligence, and incidents.
- Inform (without delay) the regional TOC of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
- Work with the regional TOC to maintain routine security system end-user health checks, identifying and mitigating issues that arise.
Special Skills And Attributes Include
- Relevant security experience, licensing, and certificates as applicable.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to multi-task and discern patterns in detail.
- Strong decision-making ability during both crisis and non-crisis situations.
- Able to work with highly confidential information.
Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP service, Salary Finance (e.g., access to earned pay before payday for a small fee), Choices for flexible benefits, MiDeals discounts, cycle-to-work, life cover, Save-as-you-Earn, and Mitie Matching Share Plan. We also recognize employees with Mitie Stars and offer various training and development resources. We are committed to inclusive recruitment and accessible processes. If you require reasonable adjustments during the recruitment process, please contact us.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across various sectors.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
- Facilities Services
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GSOC Operator employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GSOC Operator
✨Tip Number 1
Network like a pro! Reach out to current GSOC operators or security professionals on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in this field.
✨Tip Number 2
Prepare for the interview by brushing up on your crisis management knowledge. Be ready to discuss how you would handle specific scenarios, as this will show your analytical and problem-solving skills.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. This is crucial for a GSOC operator, so practice explaining complex ideas simply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace GSOC Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the GSOC Operator role. Highlight your relevant security experience and communication skills, as these are key for us at StudySmarter.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. We want to see your analytical and problem-solving abilities in action, especially in crisis situations.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the GSOC Operator position without any hiccups.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Incident Response Protocols
Familiarise yourself with the best practices for incident response and crisis management. Be ready to discuss how you would handle specific scenarios, as this will show your understanding of the role and your analytical skills.
✨Communicate Clearly and Confidently
Since excellent verbal and written communication skills are crucial for a GSOC Operator, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially during high-pressure situations.
✨Demonstrate Your Problem-Solving Skills
Think of instances where you've had to analyse information and make quick decisions. Be prepared to share these experiences, highlighting your ability to multi-task and discern patterns, which is essential for this role.
✨Show Your Commitment to Confidentiality
As you'll be working with sensitive information, it's important to convey your understanding of confidentiality protocols. Discuss any relevant experience you have in handling confidential data and how you ensure its security.
