FM Coordinator- Campsfield IRC

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Overview

We are seeking a FM Coordinator to join our Mitie FM Team at Campsfield IRC, Oxford. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database. The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie\’s policies, processes, and procedures are followed. As a FM Coordinator, you will be tasked with managing the flow of requests to ensure a continuous and efficient service.

Responsibilities

• Daily responsibilities will include answering emails, phone calls, and walk-in queries while logging jobs, sending quotes to clients for approval, and informing engineers of their daily workloads.
• Producing reprographics and printing requests for training on site, as well as fulfilling the contract with our client and ensuring all contractual obligations are met.
• Being the first line of contact for the Mitie team, answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment.
• Ensuring timely input and output of all associated helpdesk data, and live monitoring of performance against SLAs.
• Working under pressure to meet deadlines while effectively managing workloads.
• Maintaining confidentiality across the site and respecting the needs of all stakeholders.

Qualifications/Skills

• Strong literacy and numeracy; proficient with Microsoft Office.
• Excellent written and verbal communication and negotiation skills.
• Good planning and organisational skills; ability to maintain confidentiality.
• Essential skills: computer skills, customer service, and Microsoft Office.

Requirements

• Security clearance and enhanced background checks: British citizen, EU citizen with settled status, or ILR; must have lived in the UK for the past 3 years with no significant footprint outside the UK other than holidays.
• Vetting checks include bankruptcy history, CCJs, social media activity, and criminal convictions.
• Must be eligible for CTC clearance; must hold a valid British passport or an EU passport with a share code; no criminal convictions and no ongoing police investigations.

Benefits

• Life insurance.
• 33 days annual leave.
• Company pension; continued personal development with full support to enhance your career.
• Free Mitie shares; access to virtual GP 24/7; MiDeals discounts; additional benefits available to purchase.
• Flexible lifestyle benefits platform Choices; ability to purchase extra holidays; options for private medical cover and home technology.
• Mitie Stars recognition program with monthly prizes and a potential annual top prize.

Additional information

We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need adjustments during recruitment, please email nitika.singh@mitie.com.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.

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