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For Companies At a Glance
- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, the UK's leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, virtual GP access, financial wellbeing support, and high street discounts.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact in the community.
- Qualifications: Retail security experience, excellent communication skills, and a valid security license are essential.
- Other info: Opportunities for career progression and recognition through Mitie Stars awards.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns. Candidates must have access to their own vehicle due to the area that will be covered.
Main Duties
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti-social behaviour, theft and criminal activity.
- Liaising with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What We Are Looking For
- The elite security officer will need to be a team player with an enthusiastic attitude.
- Able to work on their own initiative.
- Retail Security experience.
- Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills are required both written and verbal.
- Capable in the use of technology.
- The ability to identify triggers to conflict along with excellent mediation skills.
- The ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
- A Full UK Driving licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Elite area support officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Elite area support officer
✨Tip Number 1
Familiarise yourself with the specific duties of an Elite Area Support Officer. Understanding the role's focus on conflict resolution and customer service will help you demonstrate your relevant experience during any discussions.
✨Tip Number 2
Highlight your flexibility in working hours and locations. Since the job requires covering various shifts, showing that you're adaptable and willing to meet the company's needs can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your retail security experience in detail. Be ready to share specific examples of how you've successfully handled difficult situations or prevented theft in previous roles.
✨Tip Number 4
Emphasise your communication skills. As the role involves liaising with store management and external agencies, showcasing your ability to communicate effectively can make a strong impression.
We think you need these skills to ace Elite area support officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail security and conflict resolution. Use specific examples that demonstrate your ability to handle difficult situations and provide excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your flexible approach to work and how your skills align with the job requirements, particularly your communication skills and ability to work as part of a team.
Highlight Relevant Qualifications: Ensure you mention any relevant qualifications such as your Frontline Door Supervision or Security Guarding License. If you have a CCTV Licence, be sure to include that as well, as it could give you an edge over other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your Security Experience
Make sure to highlight any previous retail security experience you have. Discuss specific situations where you successfully managed conflict or prevented theft, as this will demonstrate your capability in the role.
✨Demonstrate Flexibility
Since the job requires a flexible approach to working hours and locations, be prepared to discuss your availability and willingness to adapt to changing schedules. This shows that you are committed to meeting the company's needs.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare examples of how you've effectively communicated in past roles.
✨Prepare for Conflict Resolution Scenarios
Given the nature of the job, be ready to discuss your conflict resolution training and experiences. Think of specific examples where you successfully diffused a tense situation, as this will showcase your ability to handle challenges professionally.
