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- Tasks: Manage your own caseload of employee relations issues and provide HR advice.
- Company: Join Mitie, the UK's leading facilities management and professional services company.
- Benefits: Enjoy flexible working, virtual GP access, and a variety of lifestyle benefits.
- Why this job: Be part of a supportive team focused on making workplaces better and thriving communities.
- Qualifications: Interest in Employee Relations; CIPD qualification preferred but not essential.
- Other info: Opportunities for career progression and continuous development available.
The predicted salary is between 28800 - 43200 £ per year.
Better places, thriving communities.
Assistant ER Advisor
Birmingham – Full Time
You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.
This is a hybrid role normally 1 to 2 days per week in the office, with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies.
What are the main responsibilities?
- Management of your own caseload of ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion
- Provide HR advice in relation to HR policy, practices & procedures
- Utilise technology, including our case management system, to remotely deliver a quality service to our customers
- Handle inbound ER phone calls from our customers
- Exposure to a wide variety of contracts across many sectors, both public and private
- Be part of a wider customer service focussed People Support team, Mitie\’s central HR function
What are we looking for?
- Employee Relations knowledge or keen interest in Employee Relations
- CIPD qualified or looking for the opportunity to be supported with your studies
- Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
- An understanding of HR systems would be an advantage.
- Keen interest in Employment Law.
- Strong understanding of and respect for confidentiality.
Competencies
- Curious thinker – has an inquisitive mind, researches and asks questions.
- Strong customer service focus, with excellent written and oral communication skills.
- Strong case management skills where there are competing priorities
- Well organised, with the ability to work to tight deadlines and excellent attention to detail.
- Ability to work well in a team and to work on own initiative.
- Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at chloe.smailes@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family?
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Assistant ER Advisor employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant ER Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and updates in Employee Relations and Employment Law. This will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with current or former employees of Mitie, especially those in HR or Employee Relations roles. They can provide valuable insights into the company culture and expectations for the Assistant ER Advisor position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed competing priorities or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Showcase your IT skills by being proficient in MS Word, Excel, and PowerPoint. Consider creating a presentation that highlights your understanding of HR systems and how they can enhance employee relations.
We think you need these skills to ace Assistant ER Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in employee relations and HR. Emphasise any specific cases you've managed or projects you've been involved in that demonstrate your understanding of employment law and HR policies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your interest in employee relations and how your skills align with the responsibilities outlined in the job description. Use specific examples to illustrate your points.
Showcase Your IT Skills: Since the role requires proficiency in MS Word, Excel, and PowerPoint, mention any relevant experience you have with these tools. If you've used HR systems before, be sure to highlight that as well, as it could give you an edge.
Demonstrate Your Customer Service Focus: Given the emphasis on customer service in the role, provide examples in your application of how you've successfully handled customer interactions or resolved issues in previous positions. This will show that you understand the importance of this competency.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your ER Knowledge
Make sure to brush up on your employee relations knowledge and relevant employment law. Be prepared to discuss specific cases or scenarios where you applied this knowledge, as it will demonstrate your understanding and passion for the role.
✨Highlight Your Customer Service Skills
Since the role involves advising managers and handling inbound ER calls, emphasise your strong customer service focus. Share examples of how you've successfully managed client relationships or resolved issues in previous roles.
✨Demonstrate Organisational Skills
The job requires managing a caseload with competing priorities. Prepare to discuss how you stay organised and meet tight deadlines. You might want to mention any tools or techniques you use to keep track of your tasks.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or the specific challenges faced by the ER team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
