At a Glance
- Tasks: Manage service relationships and ensure seamless delivery of products to clients.
- Company: Join Mitel, a global leader in connecting businesses and enhancing customer experiences.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Mitel values diversity and encourages applications from all backgrounds.
- Why this job: Be a key player in driving service excellence and making a real impact.
- Qualifications: 5+ years in IT or UC-managed service delivery; strong leadership and customer focus.
The predicted salary is between 36000 - 60000 £ per year.
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
We are seeking an adaptable and forward‑thinking Service Delivery Manager to manage service relationships with our key corporate clients and ensure their success in this rapidly evolving landscape.
Overview
The Service Delivery Manager is responsible for ensuring the seamless delivery of Mitel’s products and services to our external customers. This role plays a critical part in driving service excellence, maintaining strong client relationships, and ensuring contractual commitments are consistently met or exceeded. Acting as the primary operational contact for key customer accounts, you will collaborate across internal teams to align service delivery with customer expectations, commercial objectives, and evolving business needs. The successful candidate will bring a proactive, customer‑focused mindset, strong leadership, and commercial acumen to deliver exceptional outcomes and continuous improvement.
Responsibilities
- Service Management or equivalent combination of education and relevant experience.
- Minimum Years Of Experience: 5+ years in IT or UC‑managed service delivery.
- Additional Preferred Skills: ITIL4 Foundation certification or higher.
- Experience with project management and agile methodologies.
- Demonstrated growth mindset and commitment to continuous improvement and to take on new challenges.
- Knowledge of SIAM Framework.
- Knowledge of Customer Success principles and methodologies.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Service Delivery Manager employer: Mitel
Mitel is an excellent employer that fosters a collaborative and innovative work culture in Caldicot, Wales. With a strong focus on employee growth and development, we offer comprehensive training programs and opportunities for career advancement, ensuring that our team members thrive in their roles. Join us to be part of a dynamic environment where your contributions directly impact customer satisfaction and project success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitel on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Mitel’s products and services. Show us that you understand their offerings and how your skills as a Service Delivery Manager can enhance client relationships.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you've demonstrated leadership and problem-solving skills in service delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service management experience and any relevant certifications like ITIL4. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Manager role. Share specific examples of how you've successfully managed client relationships and driven service excellence in the past.
Showcase Your Adaptability:In a rapidly evolving landscape, adaptability is key. Use your application to demonstrate how you've embraced change and tackled new challenges in your previous roles. We love candidates who have a growth mindset!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mitel!
How to prepare for a job interview at Mitel
✨Know Your Stuff
Make sure you understand Mitel's products and services inside out. Research their offerings and how they help businesses connect and collaborate. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
Prepare to discuss your previous roles in IT or UC-managed service delivery. Highlight specific examples where you've successfully managed client relationships and delivered exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Adaptability
Mitel is looking for someone who can thrive in a rapidly evolving landscape. Be ready to share instances where you've adapted to change or tackled new challenges. This will demonstrate your growth mindset and commitment to continuous improvement.
✨Ask Insightful Questions
Prepare thoughtful questions about Mitel’s approach to service delivery and customer success principles. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
