At a Glance
- Tasks: Help businesses connect and collaborate through innovative software solutions.
- Company: Join Mitel, a leader in communication technology with a focus on diversity and inclusion.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to travel and engage with customers directly.
- Why this job: Make a real impact by enhancing user experiences with cutting-edge integrations.
- Qualifications: Degree in Computer Science preferred; 5+ years in custom software development required.
The predicted salary is between 54797 - 66975 £ per year.
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Overview: The Custom System Integration Consultant role focuses on delivering technical integration and implementation expertise for custom solutions within Mitel product deployments, working independently to enhance user experience through innovative combined solutions. The position involves managing the complete solution lifecycle from requirements analysis through in-service support, covering areas such as Contact Center integrations, custom solutions and reporting, Professional Services Tools configuration, IVR web interfaces, workflow automation, and API-based integrations with Mitel and third-party applications. The ideal candidate will work with minimal supervision while handling multiple aspects of custom development and deployment projects.
Responsibilities:
- Analyse integration requests, engaging in dialog with customers to fully understand their expectations and produce detailed Statements of Work
- Evaluate technical feasibility based on available interfaces exposed by Mitel and third-party solutions
- Estimate the effort associated to custom developments, on which official quotes will be based
- Execute project-based deliverables: Assist in creating and obtaining customer approval of the Solution Design Document (SDD), which includes: Inter-system messaging formats and required protocols, Database schema and field definitions, Process & call flow charts
- Develop custom solutions or reporting applications per approved SDD specifications
- Deliver the integration components along with installation, configuration, validation and troubleshooting instructions
- Complete installation of custom solution system software and conduct unit testing
- Provide system and end user support during testing phases
- Deliver in-service support per the Statement of Work commitments
- Provide technical assistance for Custom Solution Integration Projects on an individual basis
- Ensure front-line customer satisfaction by maintaining professional and effective relationships with all internal and external customers
- Submit all required documentation, including activity time logs and weekly expense reports
- Lead demonstrations on proof of concept and finalized developments
Requirements:
- Degree in Computer Science or Software Design (preferred)
- 5+ years of experience in custom solution software development
- Proficiency in database interactions and management via SQL, and MS SQL database structures and architecture
- Experience writing application code in .NET C++/C#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML
- Familiarity with the modern telephony industry, ideally on Mitel Contact Center and UC solutions
- Experience with internet payment gateways, CRM and WFM systems is an asset
- Exposure to custom reporting development; experience with Microsoft Power BI is a plus
- Agile development lifecycle experience is a plus
- Strong general knowledge of Windows OS, server administration, productivity tools such as MS Office, and cloud services such as Azure
Additional Skills (Advantageous):
- Ability to translate and communicate business processes into applicable technical requirements
- Competence in conceiving, developing, and applying technologies, principles, theories, and concepts to resolve software systems problems
- Ability to quickly learn new products, focusing on their integration interfaces
- Capability to manage multiple simultaneous projects of simple to moderate complexity
- Ability to meet deadlines independently with limited supervision
- Excellent customer service and communication skills
- Strong work ethic and professional demeanor
- Self-motivated, well-organized and autonomous
- Excellent English language speaking and writing skills
- Flexibility to work varied schedules
- Willingness to travel occasionally to customer sites
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Summary Location: Caldicot (Remote); London (Remote) Type: Full time
Integrations Consultant / Software Developer in London employer: Mitel
At Mitel, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Integrations Consultant, you will benefit from opportunities for professional growth while working remotely from Caldicot or London, allowing for a flexible work-life balance. Our commitment to diversity and innovation ensures that your contributions will be valued, making this a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Integrations Consultant / Software Developer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Mitel or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Mitel.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Mitel.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Mitel that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Integrations Consultant / Software Developer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Mitel.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Mitel and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Mitel
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Mitel uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
