At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.Overview: The Custom System Integration Consultant role focuses on delivering technical integration and implementation expertise for custom solutions within Mitel product deployments, working independently to enhance user experience through innovative combined solutions. The position involves managing the complete solution lifecycle from requirements analysis through in-service support, covering areas such as Contact Center integrations, custom solutions and reporting, Professional Services Tools configuration, IVR web interfaces, workflow automation, and API-based integrations with Mitel and third-party applications. The ideal candidate will work with minimal supervision while handling multiple aspects of custom development and deployment projects.Responsibilities: Analyse integration requests, engaging in dialog with customers to fully understand their expectations and produce detailed Statements of WorkEvaluate technical feasibility based on available interfaces exposed by Mitel and third-party solutionsEstimate the effort associated to custom developments, on which official quotes will be based Execute project-based deliverables: Assist in creating and obtaining customer approval of the Solution Design Document (SDD), which includes: Inter-system messaging formats and required protocolsDatabase schema and field definitionsProcess & call flow chartsDevelop custom solutions or reporting applications per approved SDD specificationsDeliver the integration components along with installation, configuration, validation and troubleshooting instructionsComplete installation of custom solution system software and conduct unit testingProvide system and end user support during testing phasesDeliver in-service support per the Statement of Work commitmentsProvide technical assistance for Custom Solution Integration Projects on an individual basisEnsure front-line customer satisfaction by maintaining professional and effective relationships with all internal and external customersSubmit all required documentation, including activity time logs and weekly expense reportsLead demonstrations on proof of concept and finalized developmentsRequirements: Degree in Computer Science or Software Design (preferred)5+ years of experience in custom solution software developmentProficiency in database interactions and management via SQL, and MS SQL database structures and architectureExperience writing application code in .NET C++/C#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XMLFamiliarity with the modern telephony industry, ideally on Mitel Contact Center and UC solutionsExperience with internet payment gateways, CRM and WFM systems is an assetExposure to custom reporting development; experience with Microsoft Power BI is a plusAgile development lifecycle experience is a plusStrong general knowledge of Windows OS, server administration, productivity tools such as MS Office, and cloud services such as AzureAdditional Skills (Advantageous): Core CompetenciesAbility to translate and communicate business processes into applicable technical requirementsCompetence in conceiving, developing, and applying technologies, principles, theories, and concepts to resolve software systems problemsAbility to quickly learn new products, focusing on their integration interfacesCapability to manage multiple simultaneous projects of simple to moderate complexityAbility to meet deadlines independently with limited supervisionProfessional SkillsExcellent customer service and communication skillsStrong work ethic and professional demeanorSelf-motivated, well-organized and autonomousExcellent English language speaking and writing skillsFlexibility to work varied schedulesWillingness to travel occasionally to customer sitesTo ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.For more information, visit Why Mitel or follow us on LinkedIn here.Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.SummaryLocation: Caldicot (Remote); London (Remote)Type: Full time
Integrations Consultant / Software Developer in London
