At a Glance
- Tasks: Lead service delivery and ensure top-notch performance for our valued customers.
- Company: Join Mitel, a leader in innovative communication solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for out-of-hours work and career advancement.
- Why this job: Make a real difference by enhancing customer experiences and driving service improvements.
- Qualifications: Customer-focused mindset and strong relationship management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Mitel is seeking a Service Delivery Manager based in Greater London to ensure effective delivery of contracted services to customers. The role involves managing service performance, overseeing incident resolution, and driving service improvements. You will act as the primary contact for key customer accounts and collaborate with internal teams to ensure alignment with business needs.
The ideal candidate will have a customer-centric mindset, strong relationship management skills, and a foundation in ITIL practices. This full-time role may involve out-of-hours work as needed.
Growth-Focused Service Delivery Lead employer: Mitel
Mitel is an excellent employer that fosters a collaborative and innovative work culture in Caldicot, Wales. With a strong focus on employee growth and development, we offer comprehensive training programs and opportunities for career advancement, ensuring that our team members thrive in their roles. Join us to be part of a dynamic environment where your contributions directly impact customer satisfaction and project success.
