At a Glance
- Tasks: Lead service delivery and ensure top-notch customer satisfaction.
- Company: Join Mitel, a leader in innovative communication solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Full UK driving license needed; dynamic role with plenty of opportunities.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: Customer-focused mindset and strong relationship management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Mitel is seeking a Service Delivery Manager to ensure effective delivery of contracted services to customers. The role involves managing the service and operational relationship, ensuring SLA adherence, and driving continuous improvement. You will collaborate with internal teams to align service delivery with customer needs and will report on service performance.
The ideal candidate will have:
- A customer-centric mindset
- Strong relationship management skills
- An understanding of the ITIL framework
A full UK driving license is required.
Growth-Focused Service Delivery Lead in England employer: Mitel
Mitel is an excellent employer that fosters a collaborative and innovative work culture in Caldicot, Wales. With a strong focus on employee growth and development, we offer comprehensive training programs and opportunities for career advancement, ensuring that our team members thrive in their roles. Join us to be part of a dynamic environment where your contributions directly impact customer satisfaction and project success.
