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- Tasks: Lead BI and Customer Master Data initiatives to drive data-driven decisions.
- Company: Join a forward-thinking organisation focused on enhancing customer experiences through data.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Be at the forefront of innovation, shaping data strategies that impact the entire organisation.
- Qualifications: Bachelor's degree required; 10+ years in BI or Data Management with leadership experience.
- Other info: Occasional travel may be required to collaborate with teams across locations.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Overview: The Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives.
Responsibilities:
- Business Intelligence (BI) Leadership
- Develop and execute the organization’s BI strategy to enable data-driven decision-making.
- Oversee the design, development, and maintenance of BI tools, dashboards, and reports.
- Ensure the delivery of high-quality, timely, and actionable insights to stakeholders across the organization.
- Identify key performance indicators (KPIs) and metrics to measure business performance.
- Collaborate with business units to understand their data needs and provide tailored BI solutions.
- Stay updated on emerging BI technologies and trends to drive innovation.
- Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view of customer data across the organization.
- Establish and enforce data quality standards, policies, and procedures for customer data.
- Partner with IT, marketing, sales, and customer service teams to integrate customer data across systems and platforms.
- Drive the implementation of MDM tools and technologies to improve data accuracy, consistency, and accessibility.
- Monitor and resolve data quality issues, ensuring compliance with data privacy regulations (e.g., GDPR, CCPA).
- Build, mentor, and lead a high-performing team of data analysts, BI developers, and data governance professionals.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Work closely with senior leadership to align BI and MDM initiatives with organizational goals.
- Act as a trusted advisor to business units, providing strategic guidance on data-related matters.
- Establish and maintain a robust data governance framework to ensure data integrity, security, and compliance.
- Collaborate with legal and compliance teams to ensure adherence to data privacy regulations and industry standards.
- Develop and implement data stewardship programs to promote accountability and ownership of data assets.
- Evaluate and recommend BI and MDM tools, platforms, and technologies to enhance data capabilities.
- Drive the adoption of advanced analytics, artificial intelligence (AI), and machine learning (ML) to unlock new insights from customer data.
- Ensure seamless integration of BI and MDM solutions with existing systems and workflows.
Requirements:
- Bachelor’s degree in Data Science, Computer Science, Information Systems, Business Administration, or a related field. Master’s degree preferred.
- 10+ years of experience in Business Intelligence, Data Management, or related fields, with at least 5 years in a leadership role.
- Proven experience in Customer Master Data Management (MDM) and data governance.
- Strong knowledge of BI tools (e.g., SAP BusinessObjects, SAP BW/4HANA, Tableau) and MDM platforms (e.g., SAP MDG, Salesforce CRM).
- Experience with data integration, ETL processes, and data warehousing solutions.
- This role may require occasional travel to other company locations or client sites.
Director Business Intelligence employer: Mitel
Contact Detail:
Mitel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Business Intelligence
✨Tip Number 1
Network with professionals in the Business Intelligence and Data Management fields. Attend industry conferences, webinars, or local meetups to connect with potential colleagues and leaders who can provide insights into the role and possibly refer you.
✨Tip Number 2
Familiarise yourself with the latest BI tools and technologies mentioned in the job description, such as SAP BusinessObjects and Tableau. Consider taking online courses or certifications to demonstrate your proficiency and commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Think of specific examples where you've successfully led teams or projects in BI or data management, focusing on how you drove results and fostered collaboration.
✨Tip Number 4
Research StudySmarter’s current BI initiatives and customer data strategies. Understanding our approach will allow you to tailor your discussions during interviews, showing that you're not only a fit for the role but also genuinely interested in contributing to our goals.
We think you need these skills to ace Director Business Intelligence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Business Intelligence and Customer Master Data Management. Emphasise leadership roles and specific projects that demonstrate your ability to drive data-driven decision-making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for BI and MDM initiatives. Discuss how your background aligns with the company's goals and how you can contribute to enhancing customer experiences through data.
Highlight Key Achievements: In your application, include quantifiable achievements related to BI and data governance. Use metrics to illustrate how your previous work has positively impacted business performance and decision-making.
Showcase Leadership Skills: Demonstrate your team leadership and collaboration skills in your application. Provide examples of how you've built and mentored high-performing teams, and how you've worked with senior leadership to align data strategies with business objectives.
How to prepare for a job interview at Mitel
✨Showcase Your Strategic Vision
As a Director of Business Intelligence, it's crucial to demonstrate your ability to develop and execute a BI strategy. Be prepared to discuss your past experiences in leading BI initiatives and how you aligned them with business objectives.
✨Highlight Your Leadership Skills
This role requires strong leadership capabilities. Share examples of how you've built and mentored high-performing teams in the past, and how you fostered a culture of collaboration and innovation within those teams.
✨Discuss Data Governance Experience
Data governance is a key aspect of this position. Be ready to talk about your experience in establishing data quality standards and compliance with regulations like GDPR. Provide specific examples of how you've managed data integrity and security.
✨Stay Updated on BI Technologies
The field of Business Intelligence is constantly evolving. Show your enthusiasm for emerging technologies by discussing recent trends or tools you've explored, such as AI and machine learning, and how they can enhance BI and MDM initiatives.
