At a Glance
- Tasks: Review identity documents and assess their legitimacy in a fast-paced environment.
- Company: Join Mitek, a global leader in digital identity solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, private medical coverage, and generous leave allowances.
- Other info: Flexible work options and excellent career growth opportunities await you!
- Why this job: Make a real impact while developing your skills in a dynamic tech environment.
- Qualifications: Strong IT skills and attention to detail are essential; previous office experience is a plus.
The predicted salary is between 18700 - 21200 £ per year.
Location: Leeds City Centre, LS1, Financial District, with opportunities to work from home when designated.
Please note this role requires working in a Secure Environment where personal devices such as mobile phones are prohibited. (You will be able to access your phones and devices outside the designated secure workspace)
What You Will Do (Essential Responsibilities):
- Review identity documents for administrative and legal accuracy
- Quality-assess images captured by the customer
- Assess whether the document is authentic/fraudulent
- Check the accuracy of information already in the system
- Extract document data and input into the system
- Classify document types
- Identify key document security features
- Work onsite in our secure office in Leeds, with highly regulated information
Who You Are (Soft Skills & Attributes):
- A collaborative, detail-oriented individual
- Continuous learner who values a new challenge
- Highly focused, with exceptional attention to detail
- Calm and composed under pressure
- Committed to ongoing personal and professional development
- Punctual, reliable, and highly conscientious
What Do You Need (Required Knowledge, Skills & Abilities):
- Strong IT literacy
- Strong accurate typing abilities
- Able to work towards targets and performance metrics
- Comfortable adapting to frequent procedural updates
- Clean criminal record (DBS check) and clean credit record (e.g. no CCJ or bankruptcy)
- Eligible to work in the UK
- Three references (employment or academic)
- Able to reliably commute to LS1, Leeds
What Would be Nice (Preferred Skills & Experience):
- Previous office experience in administration or data entry
- An understanding of GDPR
- Working knowledge of the KYC industry
What We Offer You (Training & Benefits):
- Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.
- Health and Wellness: Full private medical coverage and life insurance.
- Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.
- Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.
- Work-Life Balance: Competitive hourly annual leave allowance.
- Culture and Community: Engaging social events
- Employee stock purchase plan
- Referral programme
Working Schedule:
- Dependent on shift pattern
- Some weekend, evening and bank holiday availability required
- 9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
- Ability to commute: Must be able to reliably commute to Leeds LS1
£22,000 - £24,500 a year. As well as a competitive basic salary, we also offer premiums for weekends, bank holidays and hours worked between 22:00-06:00.
We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes.
We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. Benefit offerings – may vary based on geographic location.
Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics.
Income protection: life event & disability coverage.
Paid time off: generous annual leave, company holidays, volunteer time off.
Home office setup allowance.
Additional/optional benefits: pet insurance, identity theft protection, legal assistance.
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!
Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract) employer: Mitek Systems, Inc.
Mitek is an exceptional employer that prioritises flexibility and employee well-being, offering a supportive work culture in the heart of Leeds. With comprehensive training, generous benefits including private medical coverage and a robust pension plan, and a commitment to personal and professional development, Mitek fosters an environment where employees can thrive. Join a team that values collaboration and innovation, ensuring that your contributions make a meaningful impact in the world of digital identity solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Mitek Systems, Inc..
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✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Mitek Systems, Inc..
How to prepare for a job interview at Mitek Systems, Inc.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Mitek Systems, Inc.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Mitek Systems, Inc. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
