At a Glance
- Tasks: Support our people with HR queries and deliver exceptional service in a dynamic environment.
- Company: Join a vibrant hospitality network making a difference in people's lives.
- Benefits: Competitive salary, valuable HR experience, and a supportive team culture.
- Other info: Exciting opportunity to grow within a collaborative team in Birmingham city centre.
- Why this job: Make an impact in hospitality while developing your problem-solving and communication skills.
- Qualifications: Previous HR or customer service experience and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Are you a curious, hard-working and reliable ‘people person’ with a passion for problem solving? We’re the home of a network of hospitality venues and we’re looking for someone who is passionate about making a difference within hospitality. This is a 5-month fixed term contract opportunity to join the People Services Team based in our Birmingham city centre head office. You’ll gain valuable HR and operational experience while delivering exceptional service to our people and our business.
The Opportunity – People Services Advisor
You’ll be placed in either the Lifecycle Team or the Business Support Team. While each team has its own focus, both roles require strong service delivery, problem solving and a passion for supporting our people.
If placed in the Lifecycle Team, you will:
- Update and maintain HR systems in line with SLAs
- Log, monitor and manage HR/Payroll queries using internal systems
- Support managers through effective coaching and problem solving
- Process and monitor absence, maternity/paternity, leavers and benefit scheme administration
- Ensure accurate and timely input of employee data in line with GDPR
- Prepare and scan documentation via our EDM system
If placed in the Business Support Team, you will:
- Take ownership of operational queries from General Managers and RBMs
- Manage and route head office switchboard calls
- Capture accurate information using ServiceNow to support effective query resolution
- Liaise with internal departments and external suppliers to resolve issues within SLAs
- Provide administrative support for Remodel/Acquisition/Conversion/Disposal programmes
- Support the business through high-support, high-challenge coaching and problem solving
What you’ll need to bring to the role:
- Previous HR, payroll or customer service experience (hospitality or shared service experience desirable)
- A sound working knowledge of Microsoft 365
- A passion for delivering a great service
- High levels of motivation, organisation and proactive problem solving
- Strong communication skills and the ability to work collaboratively
- Confidence handling queries and resolving issues constructively
Desirable (not essential):
- Experience using Oracle/SAP HR or Payroll systems
- Knowledge of HR processes or previous HR administration experience
- CIPD/CIPP qualification or equivalent
Apply for our People Services Advisor role today and we’ll be in touch to explore which team — Lifecycle or Business Support — could be the perfect fit for you.
Closing date: Thursday 23rd July 2026 at 11:59pm
Compensation: Competitive salary
People Services Advisor in Birmingham employer: Mitchells & Butlers
At Nicholson's pubs, we pride ourselves on fostering a vibrant and supportive work culture where every General Manager plays a crucial role in shaping memorable guest experiences. With nearly 150 years of heritage, we offer exceptional employee growth opportunities, competitive benefits, and a collaborative environment that encourages innovation and teamwork. Join us in creating moments that matter while enjoying the unique charm of our locations.
