Business Analyst in Birmingham

We have an exciting opportunity for a Business Analyst to join our award‑winning Business Change and Technology Team on a 6 month fixed‑term contract. Reporting in to the Lead Business Analyst you will be responsible for gathering and mapping all business processes to identify interdependencies and build an overall picture of the business. You will be a point of contact within Mitchell’s and Butler’s for all business process or technical work that impacts on these areas. This role will involve a mixture of office and home working, with our Head Office based in Birmingham City Centre.

About us: Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We set the industry standard.

You’ll be well rewarded:

• Working 35 hours per week, Monday to Friday, with flexibility with working hours to fit around your personal commitments.
• 33% off at all our brands, including our hotels.
• A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary).
• Private healthcare, dental plan, cycle to work, and keep fit schemes.
• 26 days annual leave plus bank holidays.

What makes Mitchells & Butlers a great place to work? To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. With over 44,000 people working for us, we value every contribution from a diverse workforce and continue to build a culture that values our differences and embraces them as strengths.

What you’ll be doing as Business Analyst:

• Become the custodian of knowledge and the main point of contact within MAB.
• Analyse the existing processes in depth, to understand fully the end‑to‑end processes involved and any interdependencies.
• Build relationships with the process owner in each functional area to ensure involvement in relevant discussions and work.
• Ensure business requests are incorporated into the demand pipeline.
• Influence and capture all business processes and requirements.
• Lead business process review and requirements gathering workshops.
• Determine a process to ensure that all requirements for change from each area are captured and documented in the relevant project document template.
• Through understanding of the process, determine where improvements can be made.
• Work with each functional area to determine whether there is a demand for the improvement, and whether change can be supported.
• Understand and build experience of other end‑to‑end processes to identify cross‑over and dependencies.
• Lead visioning and solutioning with the Architecture team, to help shape and clarify current and future initiatives.
• Document, assess business benefit, agree with the business, prioritise, and cost.
• Use standard documentation to capture business requirements and ensure that they are suitable via standard communications routes.
• Use benefits analysis, discussions and understanding of affected processes to enable prioritisation of changes if necessary.
• Ensure that owners understand the final requirements and agree, with reasons for prioritisation, where necessary.
• Through knowledge of process, determine risk, benefit, timescales and potential cost of work that has been identified.

What you’ll need to bring to this Business Analyst role:

• Experience of managing business change projects across multiple functions and stakeholders.
• Minimum 5 years industry experience with demonstrable success in implementing process change projects.
• Experience in assessing and evaluating processes with strong competence in technical analysis and complex problem solving.
• Demonstrable understanding of technical aspects of IT and ability to apply this to business situations.
• Experience of systems and processes within the hospitality or retail sector.
• Full understanding of the product development change lifecycle.
• Working awareness of ITIL v3.
• Working awareness of Microsoft Technologies.
• Working awareness of Agile project methodologies.
• Strong organisational, planning and communication skills, written and verbal.
• Strong senior stakeholder and multiple party management and consulting skills.
• Effective facilitator and influencer.
• Be a self‑starter with tenacity, drive, initiative, creativity and a “can do” attitude.
• Ability to cope with fast‑paced environments and multiple demands.
• Ability to simplify complex challenges to stakeholders.
• Commercial awareness.

Qualification required:

• Degree educated or equivalent.
• Previous experience in a similar role within a similar environment.
• Experience in process management and improvement techniques (e.g. Six Sigma/Lean).
• Scrum Alliance certification (CSPO, CSM) or similar.

Could you be a great addition to our team? Apply for this Business Analyst role today and we’ll be in touch to explore how you could be part of our exciting future.

Closing Date – 11.59pm on 10th November 2025