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- Tasks: Be the friendly face for late arrivals and ensure guest safety and comfort.
- Company: Join a vibrant team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Make a real difference in guest experiences while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
The predicted salary is between 800 - 1200 £ per month.
Overview
We’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What You’ll Do In This Role
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What We Look For In Our Night Porters
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What’s in It For Me?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You’ll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeeper\'s Collection Night Porter in Windsor employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter in Windsor
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of research on the Innkeeper's Collection. Understanding their values and what they stand for will help you connect with the team and show your passion for guest care.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your experiences align with their need for professionalism under pressure and a great eye for detail. We want you to shine!
✨Tip Number 3
Be yourself! The Innkeeper's Collection is all about creating a welcoming environment, so let your personality shine through during the interview. Show them your can-do attitude and how you can contribute to the team spirit.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for a smooth process!
We think you need these skills to ace Innkeeper\'s Collection Night Porter in Windsor
Some tips for your application 🫡
Keep It Simple: No need to overthink it! Our application form is designed to be quick and easy, so just be yourself and share what makes you passionate about guest care.
Show Your Personality: We love a friendly vibe! Use the application to let your personality shine through. A warm and genuine tone can really make you stand out.
Highlight Relevant Experience: Even if you don’t have formal experience, think about any situations where you've provided great service or worked in a team. Share those stories with us!
Apply Through Our Website: Remember, applying through our website is the best way to go! It’s super straightforward and ensures we get all the info we need to consider you for the role.
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate a Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Discuss situations where you faced pressure and how you maintained professionalism while solving problems.
✨Communicate Clearly and Effectively
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. Be prepared to answer questions about handling guest complaints and ensuring their satisfaction.
✨Emphasise Teamwork and Attention to Detail
Share experiences that showcase your ability to work well in a team and your keen eye for detail. Mention any relevant tasks you've done that required collaboration or meticulousness, especially in a hospitality setting.
