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- Tasks: Lead your team, serve guests, and ensure a fantastic experience every shift.
- Company: Join a vibrant hospitality group with a focus on fun and teamwork.
- Benefits: Flexible shifts, 33% discount, financial toolkit, and 28 days paid holiday.
- Other info: Enjoy team socials and excellent career development opportunities.
- Why this job: Make lasting friendships while creating memorable experiences for guests.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Benefits
- Flexible shifts – to fit around you.
- Massive 33% discount across all our brands; whether it’s date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One.
- 20% discount off all of our brands for friends and family.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends.
- Team Socials – work hard, play hard!
- A pension (as part of Mitchells & Butlers).
- 28 days paid holiday.
- High‑street shopping discounts.
- Free shares.
- Free employee helpline to support you with whatever life throws your way.
Responsibilities
- Be part of the day‑to‑day running of the site: acting as a host, serving guests and confidently leading your team.
- Serve as a shift leader.
- Be a role model for the team, helping with their training.
- Maintain high standards of cleanliness and safety.
Shift Leader: Guest Experience & Team Coach in Shenstone employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader: Guest Experience & Team Coach in Shenstone
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll be interacting with guests and leading a team. Role-play common scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your leadership qualities! Think of examples from your past experiences where you've led a team or resolved conflicts. This will demonstrate your capability to be a role model.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there!
We think you need these skills to ace Shift Leader: Guest Experience & Team Coach in Shenstone
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating a great guest experience, so show us how you can bring that vibe!
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience you have in leading teams or providing excellent guest service. We love seeing how your past experiences can contribute to our team, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application shows us you care!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know the Company Culture
Before your interview, take some time to research the company’s culture and values. Understanding what they stand for will help you align your answers with their expectations, especially since this role involves leading a team and enhancing guest experiences.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and train a team. Prepare specific examples from your past experiences where you've successfully managed a team or resolved conflicts. This will show that you're ready to step into a leadership role.
✨Emphasise Guest Experience
Since the role focuses on guest experience, think of ways you've gone above and beyond for customers in previous jobs. Share these stories during your interview to highlight your commitment to providing excellent service and creating memorable experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.