Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and oversee daily operations.
- Company: Join the vibrant team at Toby Carvery, part of Mitchells & Butlers PLC.
- Benefits: Enjoy discounts, flexible shifts, and generous holiday allowances.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Inspire your team and create memorable moments for guests every day.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Mitchells & Butlers PLC is looking for a Duty Manager at Toby Carvery in Shenstone. In this role, you will work closely with the General Manager to oversee daily operations and lead your team to provide exceptional service.
Responsibilities include:
- Training staff
- Fostering a positive work environment
- Achieving business targets
- Ensuring guests receive memorable experiences
The position comes with numerous benefits including discounts, flexible shifts, and generous holiday allowances.
Guest-Centric Duty Manager — Lead, Inspire & Deliver in Shenstone employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest-Centric Duty Manager — Lead, Inspire & Deliver in Shenstone
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Mitchells & Butlers. A friendly chat can open doors and give you insider info on what they're really looking for in a Duty Manager.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories about how you've gone above and beyond for guests in the past – it’s all about making those memorable experiences!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Duty Manager. We want to see your problem-solving skills and how you inspire your team to deliver top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Guest-Centric Duty Manager — Lead, Inspire & Deliver in Shenstone
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let us see your enthusiasm for providing exceptional guest experiences. Share any relevant stories or examples that highlight your commitment to customer satisfaction.
Highlight Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about your experience in training staff and creating a positive work environment.
Be Specific About Your Achievements: We love numbers! If you've achieved business targets or improved service quality in previous roles, mention those specifics. It helps us understand the impact you've made in your past positions.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know the Company Inside Out
Before your interview, take some time to research Mitchells & Butlers PLC and Toby Carvery. Understand their values, mission, and what makes them stand out in the hospitality industry. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've inspired or motivated a team to achieve goals. Highlight how you foster a positive work environment and how that translates into exceptional guest experiences.
✨Prepare for Situational Questions
Expect questions that assess how you handle real-life scenarios. For instance, think about how you would deal with an unhappy guest or manage a busy shift. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Guest-Centric Mindset
Since the role focuses on providing memorable experiences for guests, be ready to share your thoughts on excellent customer service. Discuss any past experiences where you went above and beyond for a guest, and how you plan to instil that same ethos in your team.