At a Glance
- Tasks: Be the friendly face our guests remember while serving food and drinks.
- Company: Join a leading hospitality group with over 1600 businesses.
- Benefits: Enjoy discounts, paid holidays, and opportunities for career growth.
- Other info: Participate in fun team socials and receive support from mentors.
- Why this job: Gain hands-on experience and earn a recognised qualification in hospitality.
- Qualifications: No experience needed, just a warm and helpful attitude.
The predicted salary is between 22500 - 26500 £ per year.
As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You will inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses, the opportunities to learn and grow are endless.
Responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preferences of each guest.
- Value regular guests by remembering their preferences and engaging in meaningful conversations.
- Check all guests are enjoying their meal and discuss the guest experience survey.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Participate and contribute to team meetings, offering your valuable insights.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licensing laws and all company policies and procedures.
You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.
Apprenticeship
At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!
Apprenticeship Includes
- You won't need to attend college; our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote team calls with your Lifetime Learner Coach every six weeks.
- You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents).
- Reviews every 12 weeks with the apprentice, line manager and Lifetime Learner Coach including feedback sessions.
Benefits
- There are further progression opportunities to explore higher-level apprenticeships once you have completed L2.
- A massive 33% discount across all our brands.
- 20% discount off all of our brands for friends and family.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Opportunities to grow with paid for qualifications.
- Discounts on gym memberships.
- Team socials – work hard, play hard!
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There is also a free employee helpline to support you with whatever life throws at you.
Wages
- 16-20 year olds: £10.85 per hour
- 21+ year olds: £12.71 per hour
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Bar and Waiting Apprenticeship in Shaw employer: Mitchells & Butlers PLC
At Mitchells & Butlers, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With extensive training opportunities, including a nationally recognised Hospitality Team Member Level 2 Apprenticeship, and benefits like generous discounts, financial tools, and team socials, we ensure our employees can thrive both personally and professionally. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in the heart of the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bar and Waiting Apprenticeship in Shaw
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitchells and Butlers. Familiarise yourself with their brands and values so you can show off your enthusiasm and knowledge during the chat.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of some examples from your past where you've provided great service or helped someone out. This will help you shine in the interview.
✨Tip Number 3
Be yourself! The job description mentions injecting your personality into your work, so don’t be afraid to let your true self shine through. Authenticity goes a long way in making connections with both the team and guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to jump into the action with us at Mitchells and Butlers!
We think you need these skills to ace Bar and Waiting Apprenticeship in Shaw
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own flair into your words.
Know the Menu:Familiarise yourself with our menu and think about what dishes you’d recommend. Mentioning your favourites in your application shows us you’re genuinely interested in the role and ready to engage with our guests.
Highlight Your People Skills:Since this role is all about making guests feel welcome, share any experiences where you've provided great service or built relationships with others. We love to see how you connect with people!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and we can’t wait to see your application come through.
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any special offers. This will not only show your enthusiasm for the role but also help you provide personalised recommendations during the interview.
✨Show Off Your Personality
As a bar and waiting apprentice, your personality is key! Be yourself during the interview and let your friendly nature shine through. Remember, they’re looking for someone who can connect with guests and create memorable experiences.
✨Prepare for Teamwork Questions
Since teamwork is crucial in this role, think of examples from your past experiences where you’ve worked well with others. Be ready to discuss how you can contribute to a supportive atmosphere and assist your teammates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like. This shows your interest in the role and helps you understand how you can grow within the company.
