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For Companies At a Glance
- Tasks: Manage sales and reservations, optimise performance, and develop new business opportunities.
- Company: Join a leading hospitality group with a focus on growth and teamwork.
- Benefits: Enjoy discounts, career progression, and a supportive work environment.
- Other info: Team socials and a free employee helpline for support.
- Why this job: Make an impact in a dynamic role while enjoying amazing perks and career growth.
- Qualifications: Experience in hospitality sales or reservations, strong communication, and time management skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As the Hotel Sales & Reservations Manager, you will take ownership of all sales and reservations operations — from managing enquiries and group bookings to identifying and securing new business opportunities. You’ll work closely with the General Manager, Accor, and Mitchells & Butlers teams to maximise occupancy, revenue, and guest satisfaction. Your role combines strategic thinking with hands-on delivery: managing daily reports, ensuring accurate stock levels, and actively seeking out local corporate partnerships to grow our client base.
What’s in it for me?
- Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
- A massive 33% discount across all our brands. Whether it’s date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- 20% discount across all of our brands for up to 5 friends and family.
- Discounts on gym memberships.
- Team socials – work hard, play hard!
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline to support you with whatever life throws at you.
What will I be doing?
AS SALES & RESERVATIONS MANAGER, YOUR RESPONSIBILITIES WILL BE:
Reservations Management
- Oversee and respond to all incoming reservation and sales enquiries (phone & email)
- Manage daily reports (STR, pick-up, etc.) to monitor and optimise performance
- Handle group bookings, ensuring alignment with revenue and pricing strategies
- Maintain room stock balance and availability across all channels
- Collaborate closely with revenue management to implement pricing and sales strategies
Sales & Business Development
- Respond to RFPs via Accor sales portals
- Proactively contact and follow up on local corporate sales leads
- Conduct regular local business visits and meetings to develop new relationships
- Maintain clear, consistent reporting on sales activity and performance
- Contribute to regular hotel management and revenue meetings
- Support additional business development projects and initiatives
What you’ll bring to the role
- Proven experience in a similar role within hospitality (hotel or corporate sales/reservations)
- Self-motivated, results-driven, and proactive in finding and converting opportunities
- Excellent time management and ability to prioritise effectively
- A positive, collaborative team player with strong communication skills
- Confident in using hotel systems, Excel, and Accor/M&B platforms
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Sales & Reservations Manager employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Reservations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or an informal chat, let your passion for sales and reservations shine through. Share your ideas on how to boost occupancy and revenue – it’ll show you’re proactive and ready to make an impact.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It keeps you fresh in their minds and shows you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining our team. Plus, it gives you a better chance to showcase your skills and experience tailored to the Sales & Reservations Manager role.
We think you need these skills to ace Sales & Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales & Reservations Manager role. Highlight your experience in hospitality and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed reservations or developed new business opportunities in the past.
Showcase Your Skills: Don’t forget to showcase your skills in time management, communication, and teamwork. We love candidates who can demonstrate their ability to juggle multiple tasks while keeping a positive attitude!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know Your Numbers
As a Sales & Reservations Manager, you'll need to be comfortable with data. Brush up on key metrics like occupancy rates and revenue management strategies. Be ready to discuss how you've used data in past roles to drive sales and improve performance.
✨Showcase Your Sales Savvy
Prepare examples of how you've successfully secured new business opportunities in the past. Think about specific strategies you employed and the results you achieved. This will demonstrate your proactive approach and ability to contribute to the hotel's growth.
✨Be a Team Player
Collaboration is key in this role. Highlight your experience working closely with teams, especially in hospitality settings. Share stories that showcase your communication skills and how you've built relationships with colleagues and clients alike.
✨Understand the Brand
Familiarise yourself with Mitchells & Butlers and Accor's brands. Know their values, target audience, and what sets them apart in the market. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.