At a Glance
- Tasks: Be the friendly face for late arrivals and ensure a welcoming environment.
- Company: Join a vibrant team at M&B, dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and a supportive work culture.
- Why this job: Make a real difference in guests' stays while building lifelong friendships.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you’ll do in this role:
- Be the first point of contact when checking in late arrivals and walk‑ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care
- A can‑do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What’s in it for me?
- Flexible shifts – to fit around the other important things in life
- Love dining out? You’ll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares.
- There’s also a free employee helpline to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeeper's Collection Night Porter in Portsmouth employer: Mitchells & Butlers PLC
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. As an Innkeeper's Collection Night Porter, you'll enjoy flexible shifts, generous discounts across our dining brands, and numerous employee benefits including a financial toolkit and free shares. Join us in creating memorable guest experiences while building lifelong friendships in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Innkeeper's Collection Night Porter in Portsmouth
✨Tip Number 1
Make sure you know the ins and outs of the role before your interview. Familiarise yourself with what it means to be a night porter, especially the guest care aspect. We want to see your passion for creating a welcoming environment shine through!
✨Tip Number 2
Practice your communication skills! You’ll be dealing with guests and their queries, so being articulate and friendly is key. We recommend role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show us your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. We love hearing about your problem-solving skills and how you keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic team players who are ready to make every guest feel welcome.
We think you need these skills to ace Innkeeper's Collection Night Porter in Portsmouth
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for guest care shine through in your application. We want to see that you genuinely enjoy creating a welcoming environment and making guests feel at home.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in hospitality or customer service. We love seeing how your skills align with what we’re looking for in a night porter.
Be Professional Yet Friendly:Your written application should reflect the balance of professionalism and friendliness we value. Use a warm tone while keeping it polished – we want to get a sense of your personality!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate a Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Discuss situations where you successfully managed unexpected issues or complaints, showcasing your problem-solving skills.
✨Highlight Your Attention to Detail
Since the role involves various tasks, emphasise your keen eye for detail. Talk about how you ensure cleanliness and organisation in previous jobs, and how this contributes to a great guest experience.
✨Communicate Effectively
Practice your verbal communication skills before the interview. Be prepared to answer questions clearly and concisely, and don’t hesitate to ask clarifying questions if needed. This will show that you value effective communication, which is crucial in this role.
