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- Tasks: Be the friendly face for late arrivals and ensure guest safety and comfort.
- Company: Join a vibrant team at M&B, known for its welcoming culture.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Make a real impact on guest experiences while building lifelong friendships.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
No CV to hand? No problem! We’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk‑ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can‑do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares!
- There's also a free employee helpline – to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeeper\'s Collection Night Porter in Old Windsor employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter in Old Windsor
✨Tip Number 1
Get familiar with the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it’s crucial to come across as warm and friendly. Try role-playing with a friend or family member to get comfortable with handling different guest scenarios.
✨Tip Number 3
Be ready to showcase your passion for guest care! During any interviews or chats, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly understand what excellent service looks like.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we love seeing applications directly from enthusiastic candidates like you. Plus, it shows you’re tech-savvy and ready to jump into the role!
We think you need these skills to ace Innkeeper\'s Collection Night Porter in Old Windsor
Some tips for your application 🫡
Keep it Simple: No need to overthink it! Our application form is designed to be quick and easy, so just fill it out honestly and clearly. We want to get to know the real you!
Show Your Passion: Let your enthusiasm for guest care shine through in your answers. We love seeing candidates who are genuinely excited about creating a welcoming environment for our guests.
Be Yourself: Don’t try to be someone you’re not. We value authenticity, so just be yourself and let us see your personality. It’s all about finding the right fit for our team!
Apply Through Our Website: Make sure to apply directly through our website. It’s the easiest way for us to receive your application, and we can’t wait to hear from you!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
Prepare to discuss how you handle challenges and pressure. Think of situations where you maintained professionalism under stress, and be ready to share those stories during the interview.
✨Highlight Your Attention to Detail
Since the role involves various tasks, emphasise your ability to notice the little things that make a big difference. Bring up instances where your keen eye for detail improved a guest's experience or contributed to a smoother operation.
✨Practice Your Communication Skills
As verbal communication is key in this role, practice articulating your thoughts clearly. You might want to role-play common scenarios, like handling guest complaints, to showcase your problem-solving skills and friendly approach.
