At a Glance
- Tasks: Be the friendly face for guests, serving food and drinks with personality.
- Company: Join a leading hospitality group with over 1600 businesses.
- Benefits: Enjoy discounts, career progression, and a supportive team environment.
- Other info: Work-based training with a mentor and opportunities for further qualifications.
- Why this job: Gain a recognised qualification while creating amazing moments for guests.
- Qualifications: No experience needed, just a warm and helpful attitude.
The predicted salary is between 22500 - 26500 € per year.
As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.
Responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Value regular guests by remembering their preferences and engaging in meaningful conversations.
- Check all guests are enjoying their meal and discuss the guest experience survey.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Participate and contribute to team meetings, offering your valuable insights.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licensing laws and all company policies and procedures.
You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams. At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. By taking on a full‑time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!
Apprenticeship Details
- You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face‑to‑face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks.
- You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents).
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
Benefits
- Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed L2.
- A massive 33% discount across all our brands.
- 20% discount off all of our brands for friends and family.
- Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Opportunities to grow with paid for qualifications.
- Discounts on gym memberships.
- Team Socials - work hard, play hard!
- On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares!
- There's also a free employee helpline- to support you with whatever life throws at you.
Wage
- 16-20 year olds: £10.85 per hour
- 21+ year olds: £12.71 per hour
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Bar and Waiting Apprenticeship in Newbury employer: Mitchells & Butlers PLC
At Mitchells & Butlers, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. With extensive training opportunities, a supportive environment, and a commitment to employee growth, you can embark on a rewarding career in hospitality while enjoying fantastic benefits like discounts across our brands, financial tools, and social events. Join us in creating memorable experiences for our guests and take the first step towards a fulfilling career with endless possibilities.
StudySmarter Expert Advice🤫
We think this is how you could land Bar and Waiting Apprenticeship in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitchells and Butlers. Familiarise yourself with their brands and values so you can show off your enthusiasm and fit for the team.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face our guests remember, think about how you can showcase your personality during the interview. Maybe even role-play some scenarios with a mate to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Even if you don’t have direct experience in hospitality, think of times when you've provided great service or helped someone out. We want to see that warm, helpful manner you bring!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows you're keen to join our team at Mitchells and Butlers!
We think you need these skills to ace Bar and Waiting Apprenticeship in Newbury
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and warmth into your words.
Know the Menu:Familiarise yourself with our menu and think about what you’d recommend to guests. Mentioning your favourite dishes in your application shows us you’re genuinely interested in the role and ready to engage with our customers.
Highlight Your People Skills:Since this role is all about making guests feel welcome, make sure to highlight any experience you have in customer service or teamwork. Even if it’s just chatting with friends or family, we want to know how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website for a smooth process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and any special offers. This will not only show your enthusiasm for the role but also help you answer questions about recommendations confidently.
✨Show Off Your Personality
Since this role is all about being the friendly face that guests remember, let your personality shine through during the interview. Share anecdotes that highlight your ability to connect with people and create memorable experiences.
✨Practice Good Communication Skills
Effective communication is key in hospitality. During the interview, practice clear and concise responses. You might even want to role-play common scenarios, like handling guest queries or complaints, to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate successes. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
