Innkeeper's Collection Night Porter in Motherwell

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles.

So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

• What You’ll Do In This Role
• Be the first point of contact when checking in late arrivals and walk‑ins
• Ensure a warm, friendly and genuine welcome
• Perform cleaning tasks within the front of house, external and breakfast areas, and set up the meeting room(s) and breakfast for the next day
• Ensure guest and business safety and security is a top priority at all times, including evacuation in the event of a fire
• Answer telephone enquiries and address guest complaints to ensure everyone enjoys their stay
• What We Look For In Our Night Porters
• Passionate about guest care
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

What’s In It For Me?

• Flexible shifts – to fit around the other important things in life.
• Massive 33% discount across all our brands for dining out.
• Wagestream – a financial toolkit that helps manage finances and access earned pay when needed.
• Never a dull moment – fun, laughs and lifelong friends.
• Team socials – work hard, play hard.
• Pension, 28 days paid holiday, high‑street shopping discounts, free shares and a free employee helpline.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

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