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- Tasks: Be the friendly face for late arrivals and ensure a welcoming environment.
- Company: Join a passionate team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Make a real impact on guests' stays while building lifelong friendships.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
No CV to hand? No problem! We\’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU\’LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT\’S IN IT FOR ME?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream –a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There\’s also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.
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Innkeeper\'s Collection Night Porter employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complaints or provide a warm welcome. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and approachable when you show up for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Innkeeper\'s Collection Night Porter
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for guest care shine through in your application. We want to see that you genuinely enjoy creating a welcoming environment and making guests feel at home.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Professional Yet Friendly: Your written application should reflect the balance of professionalism and friendliness we value. Use a warm tone while keeping it polished – we want to get a sense of your personality!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate a Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Discuss situations where you tackled unexpected issues or complaints effectively, showcasing your problem-solving skills.
✨Highlight Your Attention to Detail
Since the role involves various tasks, emphasise your keen eye for detail. Mention how you ensure cleanliness and organisation in previous jobs, and how this contributes to a safe and welcoming environment for guests.
✨Practice Excellent Communication Skills
Prepare to discuss how you communicate with guests and team members. Role-play common scenarios, such as handling phone enquiries or resolving complaints, to demonstrate your verbal communication skills and professionalism under pressure.
