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- Tasks: Be the friendly face for late arrivals and ensure a welcoming environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Make a real impact on guests' stays while building lifelong friendships.
- Qualifications: Passion for guest care and a can-do attitude are essential.
- Other info: Enjoy 28 days holiday, shopping discounts, and free shares!
Overview
No CV to hand? No problem! We\’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What You\’ll Do In This Role
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What We Look For In Our Night Porters
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What’s in It For Me?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There\’s also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
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Innkeeper\'s Collection Night Porter employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter
✨Tip Number 1
Get familiar with the role! Dive into what being a Night Porter is all about. Understand the key responsibilities and think about how your experiences align with them. This will help you shine during any conversations.
✨Tip Number 2
Practice your warm welcome! Since you'll be the first point of contact for guests, rehearse how you'd greet someone. A friendly, genuine approach can make all the difference in creating that inviting atmosphere.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've handled tricky situations or complaints. Being able to demonstrate your professionalism under pressure will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s quick and easy, and we love seeing applications come directly from enthusiastic candidates like you. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Innkeeper\'s Collection Night Porter
Some tips for your application 🫡
Keep it Simple: No CV? No worries! Just fill out our quick application form on the website. We want to know about you, so keep your answers straightforward and genuine.
Show Your Passion: Let us see your enthusiasm for guest care shine through! Use the application to highlight any experiences or qualities that show how much you love creating a welcoming environment.
Be Yourself: We’re looking for real people, not robots! Don’t be afraid to let your personality come through in your responses. Authenticity goes a long way with us.
Double-Check Before Submitting: Before you hit that submit button, take a moment to review your answers. A quick proofread can help catch any typos or errors, ensuring we get the best impression of you!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering a great guest experience during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles or situations.
✨Demonstrate Your Can-Do Attitude
Prepare to discuss how you handle challenges and maintain professionalism under pressure. Think of a time when you faced a difficult situation and how you resolved it, showcasing your positive mindset.
✨Highlight Your Attention to Detail
Since the role requires a keen eye for detail, be ready to talk about instances where your attention to detail made a difference. Whether it's ensuring cleanliness or setting up spaces perfectly, share those moments.
✨Practice Your Communication Skills
As excellent verbal communication is key, consider practising common interview questions with a friend. Focus on articulating your thoughts clearly and confidently, especially when discussing guest interactions or handling complaints.
