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- Tasks: Welcome guests, ensure safety, and maintain a friendly environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
- Other info: Enjoy 28 days holiday, shopping discounts, and free shares!
No CV to hand? No problem! We\’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU\’LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT\’S IN IT FOR ME?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You\\\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream– a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There\’s also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.
#IKC
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Innkeepers Collection Night Porter employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeepers Collection Night Porter
✨Tip Number 1
Get familiar with the role! Before you apply, take a moment to really understand what being a Night Porter involves. Think about how your skills and experiences align with the job description, especially around guest care and professionalism.
✨Tip Number 2
Make your application stand out! Since we’ve made it super easy to apply without a CV, use that to your advantage. Be genuine in your responses and let your passion for guest service shine through in the application form.
✨Tip Number 3
Prepare for the interview! If you get called in, think about examples from your past experiences that showcase your can-do attitude and ability to handle pressure. We love hearing about real-life situations where you’ve gone above and beyond for guests.
✨Tip Number 4
Follow up after your application! A quick message thanking them for the opportunity can go a long way. It shows your enthusiasm and keeps you on their radar. Plus, don’t forget to check our website regularly for updates!
We think you need these skills to ace Innkeepers Collection Night Porter
Some tips for your application 🫡
Keep it Simple: No need for a fancy CV here! Just fill out our quick application form on the website. It’s designed to be mobile-friendly, so you can do it on the go!
Show Your Passion: We love seeing enthusiasm! Make sure to highlight your passion for guest care and creating a welcoming environment in your application. Let us know why you’re excited about this role!
Be Yourself: Don’t stress about being overly formal. We want to get to know the real you! Use your own voice and let your personality shine through in your answers.
Double-Check Before Submitting: Before you hit that submit button, take a moment to review your application. A quick check can help catch any typos or missed details that could make a difference!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Discuss situations where you faced pressure but managed to maintain professionalism and deliver great service.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle guest complaints or inquiries effectively.
✨Emphasise Teamwork and Attention to Detail
Talk about your experience working in teams and how you contribute to a positive team environment. Also, mention your keen eye for detail, especially in tasks like setting up meeting rooms or ensuring cleanliness in guest areas.
