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- Tasks: Welcome guests, ensure safety, and handle enquiries with a smile.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Why this job: Be part of a dynamic environment where every night brings new adventures.
- Qualifications: Passion for guest care and a can-do attitude are essential.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
No CV to hand? No problem! We\’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU\’LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT\’S IN IT FOR ME?
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You\’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream –a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There\’s also a free employee helpline- to support you with whatever life throws at you.
At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.
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Innkeeper\'s Collection Night Porter employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on their values and culture. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Be ready to showcase your personality! Since the application process is quick and easy, make sure you highlight your passion for guest care and your can-do attitude during any interviews or chats with the team.
✨Tip Number 3
Practice makes perfect! If you get an interview, think about common questions they might ask and prepare your answers. Show them how your experience aligns with their need for professionalism under pressure.
✨Tip Number 4
Don’t forget to follow up! After your application or interview, drop them a quick message thanking them for the opportunity. It shows enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Innkeeper\'s Collection Night Porter
Some tips for your application 🫡
Keep it Simple: Our application form is designed to be quick and easy, so don’t overthink it! Just answer the questions honestly and let your personality shine through.
Show Your Passion: We love candidates who are passionate about guest care. Make sure to highlight any experiences or qualities that show you’re all about creating a welcoming environment for our guests.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your unique voice come through in your answers. Authenticity goes a long way in making a great first impression.
Apply Through Our Website: Remember, the best way to apply is through our website. It’s super straightforward and ensures your application gets to us directly. We can’t wait to hear from you!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering a great guest experience during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles or situations. This will demonstrate that you truly understand what excellent guest service looks like.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a night porter, such as handling late arrivals or dealing with guest complaints. Prepare responses that highlight your problem-solving skills and professionalism under pressure. Practising these responses can help you feel more confident during the interview.
✨Highlight Your Team Spirit
Since being an active member of a team is crucial for this role, be ready to discuss your experiences working in teams. Share stories that showcase your ability to collaborate, support colleagues, and contribute to a positive work environment. This will show that you're not just focused on individual success but also on team dynamics.
✨Demonstrate Attention to Detail
As a night porter, having a keen eye for detail is essential. During the interview, mention instances where your attention to detail made a difference, whether it was in maintaining cleanliness or ensuring guest safety. This will reinforce your suitability for the role and your commitment to creating a safe and welcoming environment.
