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- Tasks: Be the friendly face for late arrivals and ensure a welcoming environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and 28 days holiday.
- Other info: Enjoy team socials and opportunities for personal growth.
- Why this job: Make a real impact on guests' stays while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you'll do in this role:
- Be the first point of contact when checking in late arrivals and walk‑ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care
- A can‑do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What’s in it for me?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeepers Collection Night Porter in Ilkley employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeepers Collection Night Porter in Ilkley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complaints or provide a warm welcome. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Innkeepers Collection Night Porter in Ilkley
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for guest care right from the start! In your application, share specific examples of how you've gone above and beyond to create a welcoming environment for guests.
Be Professional: We value professionalism, especially under pressure. Make sure your application reflects this by using clear, concise language and keeping it free from typos or errors. First impressions matter!
Highlight Team Spirit: As a night porter, being an active team member is key. Mention any experiences where you’ve worked collaboratively with others to achieve a common goal. We love to see that team spirit!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your amazing skills and passion for the role!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate a Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Discuss situations where you successfully managed unexpected issues or complaints, showcasing your problem-solving skills.
✨Highlight Your Attention to Detail
Since the role involves various tasks, emphasise your keen eye for detail. Talk about how you ensure cleanliness and organisation in previous jobs, and how this contributes to a great guest experience.
✨Communicate Effectively
Practice your verbal communication skills before the interview. Be prepared to answer questions clearly and concisely, and don’t hesitate to ask clarifying questions if needed. This will show that you value clear communication, which is essential in this role.