Deputy Manager: Growth‑Focused Guest Experience Lead

Deputy Manager: Growth‑Focused Guest Experience Lead

Full-Time 25000 - 30000 £ / year (est.) No working from home possible
Mitchells & Butlers PLC

At a Glance

  • Tasks: Support the General Manager and inspire your team to create unforgettable guest experiences.
  • Company: Join Harvester, a beloved dining destination known for its fresh rotisserie chicken.
  • Benefits: Enjoy amazing progression opportunities, discounts, and a fun work environment with team socials.
  • Other info: Mobile-friendly application process – no CV needed!
  • Why this job: Be part of a supportive team that values your growth and creativity.
  • Qualifications: Management experience and a passion for delivering excellent service.

The predicted salary is between 25000 - 30000 £ per year.

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Deputy Manager at the Bells Of Ouzley - Harvester, you’ll support the General Manager to lead a successful site. You’ll use your experience to inspire team members, and work together to provide guests with an experience they won’t forget.

Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start? We want to hear from you.

WHAT’S IN IT FOR ME?

  • Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Deputy Managers to General Managers.
  • A massive 33% discount across all our brands. Whether it's date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
  • 20% discount across all of our brands for up to 5 friends and family.
  • Discounts on gym memberships.
  • Team Socials – work hard, play hard!
  • As part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!
  • There's also a free employee helpline to support you with whatever life throws at you.

WHAT WILL I BE DOING?

As Deputy Manager you’ll…

  • Use your management experience to be an assistant to the General Manager in the day to day running of the business.
  • Train and inspire your team to deliver food, drink, and service to be proud of.
  • Be the role model and guide development within your team.
  • Ensure our guests are cared for, being the host to life’s memorable moments.
  • Strive towards and achieve business targets.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

Deputy Manager: Growth‑Focused Guest Experience Lead employer: Mitchells & Butlers PLC

At Harvester, we pride ourselves on being a fantastic employer that values growth and development. With amazing progression opportunities, including the chance to advance from Deputy Manager to General Manager, our supportive work culture fosters teamwork and personal development. Located in the heart of the community, we offer generous discounts across our brands, team socials, and a range of benefits that ensure our employees feel valued and appreciated.

Mitchells & Butlers PLC

Contact Details:

Mitchells & Butlers PLC Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Deputy Manager: Growth‑Focused Guest Experience Lead

Tip Number 1

Get to know the company! Before your interview, do a bit of research on Harvester and its values. This will help you connect with the team and show that you're genuinely interested in being part of their family.

Tip Number 2

Practice makes perfect! Think about common interview questions and rehearse your answers. We want you to feel confident when discussing your management experience and how you can inspire the team.

Tip Number 3

Show your personality! When you’re chatting with the hiring team, let your passion for guest experience shine through. They’re looking for someone who can create memorable moments for guests, so don’t hold back!

Tip Number 4

Apply through our website! It’s quick and easy, and you won’t need a CV. Just fill out the form, and we’ll get to know you better. Plus, it shows you’re tech-savvy and ready for the fast-paced environment at Harvester!

We think you need these skills to ace Deputy Manager: Growth‑Focused Guest Experience Lead

Management Experience
Team Training
Inspiration Skills
Guest Service Excellence
Business Target Achievement
Role Modelling
Team Development

Some tips for your application 🫡

Keep it Simple:Our application form is designed to be quick and easy, so don’t overthink it! Just be yourself and share what makes you a great fit for the Deputy Manager role.

Show Your Passion:Let us know why you’re excited about joining Harvester! Share your love for guest experiences and how you can inspire your team to create memorable moments.

Highlight Relevant Experience:Even though you don’t need a CV, make sure to mention any relevant management experience or skills that will help you support the General Manager and lead the team effectively.

Apply Through Our Website:We encourage you to apply directly through our website. It’s super straightforward and ensures your application gets to us quickly. We can’t wait to hear from you!

How to prepare for a job interview at Mitchells & Butlers PLC

Know the Company Inside Out

Before your interview, take some time to research Harvester and its values. Understand their focus on guest experience and how they pride themselves on feel-good dining. This will help you align your answers with what they’re looking for.

Showcase Your Leadership Skills

As a Deputy Manager, you'll need to inspire and train your team. Prepare examples from your past experiences where you've successfully led a team or improved service. Be ready to discuss how you can motivate others to deliver memorable guest experiences.

Prepare for Scenario Questions

Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied guest or managing a busy shift. Think through these scenarios in advance and have clear, structured responses that highlight your problem-solving skills.

Emphasise Your Passion for Guest Experience

Make sure to convey your enthusiasm for creating unforgettable moments for guests. Share personal stories or experiences that demonstrate your commitment to excellent service and how you can contribute to making every guest feel welcome.