At a Glance
- Tasks: Be the friendly face for guests, serving food and drinks with personality.
- Company: Join Mitchells and Butlers, a leading hospitality group with 1600+ businesses.
- Benefits: Enjoy discounts, financial tools, career progression, and a supportive team environment.
- Other info: Flexible training with a mentor and opportunities for further qualifications.
- Why this job: Gain hands-on experience while earning a nationally recognised qualification in hospitality.
- Qualifications: No experience needed, just a warm and helpful attitude.
The predicted salary is between 22400 - 26400 £ per year.
As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless. You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.
At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!
Responsibilities- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Value regular guests by remembering their preferences and engaging in meaningful conversations.
- Check all guests are enjoying their meal and discuss the guest experience survey.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Participate and contribute to team meetings, offering your valuable insights.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licensing laws and all company policies and procedures.
You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you. Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents) Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
Benefits For Mitchells And Butlers Staff- Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed L2.
- A massive 33% discount across all our brands.
- 20% discount off all of our brands for friends and family.
- Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Opportunities to grow with paid for qualifications.
- Discounts on gym memberships.
- Team Socials - work hard, play hard!
- On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares!
- There's also a free employee helpline- to support you with whatever life throws at you.
Will Be 16-20 year olds: £10.85 per hour. 21+ year olds: £12.71 per hour.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Bar & Waiting Apprenticeship — Learn & Earn in Bournemouth employer: Mitchells & Butlers PLC
At Mitchells and Butlers, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. With a commitment to employee growth through comprehensive training and apprenticeship programmes, you will have the opportunity to develop your skills while enjoying fantastic benefits such as generous discounts, social events, and a supportive environment. Join us in creating memorable experiences for our guests while building a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Bar & Waiting Apprenticeship — Learn & Earn in Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitchells and Butlers. Familiarise yourself with their brands and values so you can show off your enthusiasm and fit for the team.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face our guests remember, think about how you can showcase your warm and helpful manner during the interview. Maybe even role-play some scenarios with a mate!
✨Tip Number 3
Be ready to share your personality! We want to see who you are beyond your CV. Think of fun stories or experiences that highlight your ability to connect with others and create memorable moments.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right place. Plus, it shows you're keen to join our team at Mitchells and Butlers!
We think you need these skills to ace Bar & Waiting Apprenticeship — Learn & Earn in Bournemouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own flair into your words.
Know the Role:Make sure you read the job description carefully. Highlight your understanding of what it means to be part of our front of house team and how you can contribute to creating amazing moments for our guests.
Show Your Enthusiasm:Express your excitement about the apprenticeship and working with us at Mitchells and Butlers. We love seeing candidates who are genuinely keen to learn and grow in the hospitality industry!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we get all your details and can consider you for this fantastic opportunity.
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu and any special offers. Being able to discuss your favourite dishes and recommend them confidently will show that you're genuinely interested in the role and ready to engage with guests.
✨Show Off Your Personality
This role is all about being the friendly face that guests remember. During the interview, let your personality shine through! Share anecdotes that highlight your warm and helpful nature, as this is what will make you stand out to the hiring team.
✨Practice Good Communication Skills
Effective communication is key in hospitality. Prepare for the interview by practising how you would greet guests, handle queries, and discuss menu items. This will not only help you feel more confident but also demonstrate your ability to connect with others.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you understand if it’s the right fit for you.
