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- Tasks: Maximise booking efficiency and enhance customer experiences at Miller & Carter.
- Company: Join the vibrant team at Mitchells & Butlers, home to 16 brands.
- Benefits: Be part of a large team with endless opportunities for growth.
- Other info: Flexible hours and a culture of inclusion await you.
- Why this job: Combine your love for hospitality with strategic thinking in a dynamic environment.
- Qualifications: Experience in restaurant management and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you a strategic thinker with a knack for optimising operations? We're looking for a Booking Capacity and Optimisation Manager to join our Miller & Carter team. In this role, you'll use our TMS booking platform to maximise the efficiency and profitability of our reservations and seating arrangements. Your expertise in maximising sales opportunities, data analysis, restaurant management, and Excel will be crucial in driving revenue growth and ensuring a seamless customer experience.
What’s in it for me? You will also be part of something much bigger than Miller & Carter. You’ll also be a part of Mitchells & Butlers - a 40,000 strong team with over 16 brands, the opportunities are endless.
What will I be doing?
- Ensure a seamless and enjoyable booking experience for guests, from reservation to dining.
- Analyse booking patterns and trends to identify opportunities for optimising table utilisation.
- Oversee the division's reservation system, ensuring accuracy and efficiency in booking processes.
- Work closely with brand and central management teams to align booking strategies/set ups with operational capabilities.
- Evaluate and implement reservation and table management solutions to enhance operational efficiency.
- Collect and analyse data on reservations, customer preferences, and dining patterns.
- Assist with Group enquiries across the brand to ensure they are converted in a timely and professional manner.
What do I need? It takes a mixture of ingredients to make the perfect dish, and our teams are no different. You will have...
- Proven experience in restaurant management, with a focus on reservations and capacity optimisation.
- Strong sales and analytical skills, and proficiency in data analysis tools and software.
- Excellent communication, organisational, and problem-solving skills.
- Demonstrated ability to develop and implement effective strategies for optimising operations.
- Excellent Excel skills including the use of Pivot tables.
- Proficient in using reservation and table management systems specifically Zonal Events and TMS Tables.
- Ability to work flexible hours, including evenings and weekends, as required.
At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team.
Bookings Capacity & Optimisation Manager employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Capacity & Optimisation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Mitchells & Butlers. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your skills! Prepare to discuss your experience with data analysis and reservation systems during interviews. Bring examples of how you've optimised operations in the past.
✨Tip Number 3
Be ready to think on your feet! In interviews, you might be asked to solve a hypothetical problem related to bookings. Practice your analytical thinking and problem-solving skills beforehand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Miller & Carter team.
We think you need these skills to ace Bookings Capacity & Optimisation Manager
Some tips for your application 🫡
Show Your Strategic Side: When writing your application, make sure to highlight your strategic thinking skills. We want to see how you can optimise operations and drive revenue growth, so share specific examples of how you've done this in the past.
Data is Key: Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical skills. Mention any tools or software you’ve used, especially Excel, and how you’ve leveraged data to improve booking processes.
Tailor Your Application: Make your application stand out by tailoring it to our specific needs. Use the job description as a guide and align your experience with the responsibilities and requirements we’ve outlined. This shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know Your Numbers
Brush up on your data analysis skills, especially with Excel. Be ready to discuss how you've used data to optimise operations in previous roles. Think of specific examples where your analytical skills led to improved booking efficiency or increased sales.
✨Master the TMS Platform
Familiarise yourself with the TMS booking platform and any other reservation systems mentioned in the job description. If you have experience with Zonal Events, be prepared to share how you've leveraged these tools to enhance customer experiences and streamline processes.
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to developing and implementing strategies for capacity optimisation. Think about past challenges you've faced in restaurant management and how you overcame them. This will demonstrate your problem-solving skills and strategic mindset.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to explain how you've collaborated with teams in the past to align booking strategies with operational capabilities, ensuring a seamless guest experience.