Product Manager
Here at Mitchells & Butlers, we own and run more than1,600 pubs, bars and restaurants, including the stylish All Bar One brand,legendary Miller & Carter steakhouses, the iconic Toby Carvery, and ourMediterranean brands Ego and Pesto. We are Mitchells & Butlers, and we setthe industry standard within hospitality.
As we continue our digital transformation journey throughinnovative and fast-moving initiatives, we have a unique opportunity for anexperienced and passionate Product Manager to join us on a 12-month fixed-termbasis.
This role will have specific responsibility for appsacross the full Mitchells & Butlers portfolio, alongside supporting keyreplatforming projects that will help modernise and strengthen our digitalguest experience. It is a pivotal time for this value stream, with significantinvestment in data, loyalty and customer engagement capabilities, alongside theadoption of AI-driven solutions that will help increase guest engagement,improve personalisation, drive conversion and unlock new commercial opportunitiesacross our brands.
In your role as Product Manager, you will own the visionand strategy for a key digital value stream, leading the definition andprioritisation of a feature roadmap that delivers against business goals andcustomer needs. You will work closely with technology, marketing, data, legaland product teams to ensure successful delivery of the roadmap and associatedoutcomes.
We're looking for someone with a passion for innovationand continuous improvement, who can bring people with them on the journey.You'll be self-motivated, commercially astute, highly collaborative and drivento create meaningful value for both our guests and our business.
This is a hybrid role, with travel required to our headoffices, brand sites and partner locations as needed.
You’ll be rewarded with:
- 33% discount across all M&B brands.
- 20% Friends & Family discount for up to five people.
- Option to buy up to two additional weeks of holiday.
- Matched pension contributions (up to 1.5x your contribution).
- Private healthcare and dental plan.
- Cycle to Work and wellbeing schemes.
- 26 days annual leave plus bank holidays.
- Hybrid working and flexible approach.
Whatskills you will need to bring to this Product Manager role:
- A relevant digital, management or technicaldegree
- Product Manager accreditation(preferred)
- Hands-on experience with Machine Learningand AI (preferred)
- Technical expertise relevant to productarea
- Track record of having managed digitaltransformation within a retail / e-commerce environment (multi-brand experiencepreferred) and experience of working within a cross-functional / collaborativeenvironment
- Experience of working as a product owner /product manager (an understanding of agile development principles andmethodologies). Deep experience in writing detailed epics anduser-stories
- Experience leading and developing a crossfunctional team
- Experience of dealing with ambiguity
- Strong stakeholder management & presentation skills
- Highly analytical, detail focused - withexperience of test and learn methodologies.
- Takes a long term view and is able toarticulate ideas into tangible artifacts understandable by the business as wellas tech.
- A good understanding of GDPR
- Understanding of core UX/UI principles andgood customer journey design
- Has an appreciation of technologies such asCustomer Data Platform (CDP), Data Lake, Campaign Management, RecommendationEngine, Next Best Action.
- Good understanding of generative AI,including LLMs, AI assistants and agent-based systems, with the ability toapply these technologies to deliver business value
- Practical knowledge of AI and MachineLearning principals; and how these can be used to improve businessoutcomes.
- Tooling experience with CDPs, campaigntools, Office 365 suite, AHA, JIRA, Azure Dev Ops, Dynatrace, GA4 andFigma
What makes Mitchells & Butlers agreat place to work?
At M&B we value the unique perspectiveseach person brings. We believe that by fostering a culture of inclusion,respect, and allyship, we create a sense of belonging, engagement and teamworkwhich are essential to delivering great guest experiences.
Join us and be a part of a great team!
Closing Date:Monday 2nd November 2026 11:59pm
Compensation: Competitive salary
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Product Manager in Birmingham employer: Mitchells & Butlers PLC
At King Henry, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and creativity thrive. With flexible shifts, generous discounts, and opportunities for professional growth through paid qualifications, we ensure our chefs feel valued and supported. Join us to not only master your culinary skills but also enjoy a rewarding career with numerous benefits, including a pension, paid holidays, and team socials that make every day enjoyable.
