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- Tasks: Support our pubs and restaurants by solving queries and providing admin assistance.
- Company: Join a leading hospitality group with a focus on people and service.
- Benefits: Enjoy 33% off dining, private healthcare, and 26 days annual leave.
- Why this job: Gain valuable HR experience while making a real impact in hospitality.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible working hours and opportunities for career growth await you.
The predicted salary is between 30000 - 42000 £ per year.
Are you a curious, hard-working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you!
We have a 6-month Fixed Term opportunity within our award-winning People Services Team, working within our Business Support Team, who play a key role in supporting our pubs, bars and restaurants. Working in our Birmingham city centre head office, this is a perfect opportunity for somebody looking to gain valuable HR and operational experience, being responsible for providing information, assistance, and full administration support for a range of operational queries to our businesses.
You’ll be well rewarded:
- Working 35 hours per week, Monday to Friday, with some flexibility where required.
- 33% off at all our brands, including our hotels.
- A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary).
- Private healthcare, dental plan, cycle to work, and keep fit schemes.
- 26 days annual leave plus bank holidays, plus option to buy up to 2 weeks extra holiday.
- Opportunity to opt in to Sharesave Plan, enabling you to save to buy shares or have money returned.
The Opportunity – People Services Advisor – Business Support:
- Taking ownership of all Business Support queries from General Managers and RBMs, along with facilitating the head office switchboard calls and reroute to necessary departments.
- Capturing accurate information enabling queries to be investigated and responded to effectively using ServiceNow software.
- Liaising with all internal departments and external suppliers to resolve outstanding queries within an agreed SLA.
- Working within agreed timescales, ensuring our businesses and internal customers receive prompt and flawless service.
- Applying a high degree of organisation to the working day to complete a variety of assigned daily tasks.
- Provide administrative support for the Remodel/Acquisition/Conversion and Disposal program.
- Supporting our business through effective coaching and problem solving using high support, high challenge techniques.
What you’ll need to bring to the People Services Advisor role:
- Previous customer service experience, ideally in a hospitality setting or a large corporate Shared Service environment is highly desirable, though not essential.
- A sound working knowledge of Microsoft 365.
- A passion for delivering a great service.
- To be highly motivated and organised, with the ability to pro-actively problem solve.
- Proven experience working well in a collaborative environment.
- Strong communication skills.
What makes Mitchells & Butlers a great place to work?
To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.
Sounds like an opportunity where you could make a difference? Apply for this People Services Advisor role today and we’ll be in touch to explore how you could be part of our exciting journey.
Closing Date - 11.59pm on Thursday 19th February
People Services Advisor in Birmingham employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our team, so think about how your experiences align with our mission. Show us your passion for hospitality and problem-solving!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity! Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your customer service experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace People Services Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the industry.
Tailor Your CV: Make sure your CV is tailored to the People Services Advisor role. Highlight any relevant experience, especially in customer service or HR, and don’t forget to mention your problem-solving skills – they’re key for us!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Know Your Stuff
Before the interview, make sure you understand the role of a People Services Advisor. Familiarise yourself with the key responsibilities mentioned in the job description, like handling queries and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a 'people person', it's crucial to highlight your customer service experience. Prepare examples from your past roles where you've successfully resolved issues or provided excellent service. This will show that you can handle the collaborative environment and problem-solving aspects of the job.
✨Be Organised and Proactive
The role requires a high degree of organisation and the ability to manage multiple tasks. During the interview, share specific instances where you've demonstrated these skills. Discuss how you prioritise tasks and ensure timely responses to queries, which aligns with the expectations of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like ServiceNow), or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
