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- Tasks: Be the friendly face for late arrivals and ensure a welcoming environment.
- Company: Join a vibrant team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and free shares.
- Why this job: Make a real difference in guest experiences while having fun with your team.
- Qualifications: Passion for guest care and excellent communication skills.
- Other info: Enjoy team socials and a supportive work culture.
The predicted salary is between 800 - 1200 £ per month.
Overview
No CV to hand? No problem! We’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What You’ll Do In This Role
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What We Look For In Our Night Porters
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What’s in It For Me?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeeper\'s Collection Night Porter in Basingstoke employer: Mitchells & Butlers PLC
Contact Detail:
Mitchells & Butlers PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter in Basingstoke
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on the Innkeeper's Collection. Understanding their values and what they stand for will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Be ready to showcase your personality! Since the application process is quick and easy, make sure you highlight your passion for guest care and your can-do attitude in any conversations or interviews. Let your enthusiasm shine through!
✨Tip Number 3
Practice makes perfect! If you get an interview, think about common questions they might ask, like how you handle guest complaints or work under pressure. Practising your responses will help you feel more confident and prepared.
✨Tip Number 4
Don’t forget to follow up! After your application or interview, drop them a quick message thanking them for the opportunity. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great way to reinforce your interest in the role!
We think you need these skills to ace Innkeeper\'s Collection Night Porter in Basingstoke
Some tips for your application 🫡
Keep It Simple: No need for a fancy CV here! Just fill out our quick application form on the website. We want to know about you, so be genuine and straightforward in your answers.
Show Your Passion: Let us see your enthusiasm for guest care! Use the application to highlight any experiences or qualities that show how much you love creating a welcoming environment.
Be Yourself: We’re looking for real people who can bring their personality to the team. Don’t be afraid to let your unique voice shine through in your application!
Check Your Details: Before hitting submit, double-check your application for any typos or missing info. We want to get to know you, so make sure everything is clear and accurate!
How to prepare for a job interview at Mitchells & Butlers PLC
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering a great guest experience during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles or situations. This will demonstrate that you truly understand what excellent guest service looks like.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Night Porter, such as handling late arrivals or dealing with guest complaints. Prepare responses that highlight your problem-solving skills and professionalism under pressure. Practising these responses can help you feel more confident during the interview.
✨Emphasise Teamwork and Communication
Since being an active member of a team is crucial for this role, be ready to discuss your experiences working in teams. Highlight your communication skills and how you’ve contributed to a positive team environment. This will show that you’re not just focused on individual tasks but also on supporting your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they ensure guest safety. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
