Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain Oracle Fusion HCM, collaborating with HR and IT teams.
- Company: Join Mitchells & Butlers, a leading name in UK hospitality since 1898.
- Benefits: Enjoy flexible hours, up to 20% bonus, 33% off at our venues, and private healthcare.
- Other info: Mix of office and remote work in Birmingham City Centre.
- Why this job: Be part of a diverse team that values your contributions and fosters a supportive culture.
- Qualifications: 3+ years experience with Oracle HCM, UK payrolls, and strong SQL skills required.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for two Oracle HCM Support Analysts to join our award-winning IT Team or a permanent basis. Reporting into the Application Support Manager you will be responsible for the development & maintenance of Oracle Fusion HCM. Collaborating with HR, IT & Business Stakeholders to understand and address user needs and requirements. We have two UK payrolls for a 50,000-headcount organisation.
This role will involve a mixture of office and home working, with our Head Office based in Birmingham City Centre.
About us…
Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. In fact, you already know us, even if you don’t realise it! We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.
You’ll be well rewarded…
- Working 35 hours per week, Monday to Friday, with flexibility with working hours to fit around your personal commitments
- Up to 20% annual bonus
- 33% off at all our brands, including our hotels. Whether it’s date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered
- A pension that pays, where we’ll more than match your contributions (x1.5 of your contributions, up to a maximum of 5% of your salary)
- Private healthcare, dental plan, cycle to work, and keep fit schemes
- 26 days annual leave plus bank holidays
What makes Mitchells & Butlers a great place to work?
To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. We continue to build a culture that values our differences and embraces them as strengths, and we recognise that there is always work to be done.
What you will do as Oracle HCM Support Analyst
- Collaborate with HR, IT teams & Business Stakeholders to understand and address user needs and requirements.
- Report Development & Maintenance
- Developing and maintaining approval workflows within Oracle Fusion HCM modules including 2 UK payrolls for a 50,000 headcount organisation.
- Assist in the implementation and integration of new features and functionalities.
- Document and communicate system changes and updates to relevant stakeholders.
- Maintaining accurate and relevant documentation relating to all technology support processes and cross training others within the support team. Including Disaster Recovery and Business Continuity plans.
- Monitoring and optimizing the performance of reporting solutions, troubleshooting issues and resolving data extraction problems.
- Provide technical and functional support for the Oracle Fusion HCM modules (Core HR, Employee Self Service, Manager Self Service, Absence management & UK Payroll) including modifying payroll fast formula and absence plans.
- Supporting, maintaining, and exploiting the software platform, ensuring that necessary bug fixes, enhancements, upgrades and infrastructure are fit for purpose and able to meet business requirements and for applications to be efficient and effective.
- Owning and managing the configuration of the applications, with a detailed understanding of how the configurations support the business processes.
- Raise, manage and complete Oracle SRs.
- Create and manage system administration processes and procedures including program scheduling
- Create and maintain Oracle security roles, access and privilege configuration
- Owner of Oracle configuration releases, release management and change auditing
- Environment management including, patch management, licence review, testing & clone scheduling.
- Responsible for impact assessing Oracle’s quarterly releases, working with stakeholders to identify areas of change that require regression testing within the Oracle HCM modules
- Responsible for Oracle environment system management including SAAS portal management
- Responsible for chairing regular account performance review with Oracle to ensure the platform is fit for purpose
- Proactively owning the resolution of technical issues and problems, through focussed, effective problem management, and by delivering preventative support initiatives
- Providing 3rd Line Support to the Service Management team during major incidents
- Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
What you’ll need to bring to this Oracle HCM Support Analyst role…
- Significant experience and understanding in the Oracle Platform, specifically HCM and Approval Workflows
- 3 years min. of experience supporting UK Oracle payrolls
- 3 years min. of supporting Core HR, Absence Management and Payroll modules
- Experience with 3rd party time and attendance system interfacing to payroll
- Proficient with Oracle Tools: APEX, OTBI.
- Strong skills in SQL & PL for DB management and report generation
- BI Publisher
- Demonstrable problem-solving and analytical skills
- Experience resolving technical problems and communicating with business users
- Approachable style with a passion for continuously improving systems
- Knowledge of IT systems and processes for supporting them
- A strong understanding of business applications and prevailing technologies, including some of the following:
- HR & Payroll HCM
- Approval Workflows
Qualification required…
- ITIL Foundation V4
- Oracle Certified Professional
- Certified Business Intelligence Professional
Could you be a great addition to our team? Apply for this Oracle HCM Support Analyst role today and we’ll be in touch to explore how you could be part of our exciting future.
#J-18808-Ljbffr
Oracle HCM Support Analyst employer: Mitchells & Butlers Leisure Retail Limited
Contact Detail:
Mitchells & Butlers Leisure Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Support Analyst
✨Tip Number 1
Familiarise yourself with Oracle Fusion HCM and its modules, especially Core HR and Payroll. Understanding the specific functionalities and workflows will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Mitchells & Butlers on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Oracle HCM Support Analyst role, which can be invaluable in your application process.
✨Tip Number 3
Prepare to discuss your experience with UK payroll systems and how you've resolved technical issues in the past. Be ready to share specific examples that highlight your problem-solving skills and your ability to communicate effectively with business users.
✨Tip Number 4
Stay updated on the latest Oracle releases and features, particularly those related to HCM. Showing that you are proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Oracle HCM Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Oracle HCM, particularly with UK payrolls and approval workflows. Use specific examples to demonstrate your skills in Core HR, Absence Management, and Payroll modules.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the Oracle platform and how your experience aligns with the responsibilities outlined in the job description.
Highlight Technical Skills: Emphasise your proficiency with Oracle tools such as APEX, OTBI, SQL, and PL. Include any relevant certifications like ITIL Foundation V4 or Oracle Certified Professional to strengthen your application.
Showcase Problem-Solving Abilities: Provide examples of how you've resolved technical issues in previous roles. This will demonstrate your analytical skills and ability to communicate effectively with business users, which is crucial for this position.
How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited
✨Know Your Oracle HCM Inside Out
Make sure you have a solid understanding of Oracle HCM, especially the modules relevant to the role like Core HR, Payroll, and Absence Management. Be prepared to discuss your experience with these systems and how you've used them to solve problems in the past.
✨Showcase Your Collaboration Skills
Since the role involves working closely with HR, IT, and business stakeholders, be ready to share examples of how you've successfully collaborated with different teams. Highlight any specific projects where your teamwork made a significant impact.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific technical challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.