At a Glance
- Tasks: Be the friendly face for late arrivals and ensure a warm welcome.
- Company: Join a vibrant team at M&B, where guest care is our passion.
- Benefits: Flexible shifts, 33% discounts, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days paid holiday, high-street discounts, and a supportive team environment.
- Why this job: Make a real impact on guest experiences while having fun at work.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
What you'll do in this role:
- Be the first point of contact when checking in late arrivals and walk‑ins.
- Ensure a warm, friendly and genuine welcome.
- Perform cleaning tasks within the front of house, external and breakfast areas, set up the meeting room(s) and breakfast for the next day (varies by site).
- Ensure guest and business safety and security is a top priority at all times.
- In the event of a fire, evacuate all guests and team from the business safely and quickly.
- Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care.
- A can‑do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
What's in it for me:
- Flexible shifts to fit around the other important things in life.
- Massive 33% discount across all our brands (e.g. date night at Miller & Carter, a family roast at Toby Carvery, socialising at All Bar One).
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends.
- Team Socials – work hard, play hard.
- On top of this, we offer a pension, 28 days paid holiday, high‑street shopping discounts and free shares.
- A free employee helpline to support you with whatever life throws at you.
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Night Front Desk & Guest Experience Concierge employer: Mitchells & Butlers Leisure Retail Limited
At M&B, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With flexible shifts, generous discounts across our brands, and opportunities for personal growth, we ensure that our employees enjoy a fulfilling career while making every guest feel truly welcome. Join us in creating memorable experiences and building lifelong friendships in a dynamic environment.
Contact Details:
Mitchells & Butlers Leisure Retail Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk & Guest Experience Concierge
✨Tip Number 1
Make sure you know the ins and outs of guest care. Brush up on your communication skills and be ready to show off your can-do attitude during interviews. We want to see that passion for making guests feel welcome!
✨Tip Number 2
Practice handling pressure like a pro! Think of scenarios where you might need to deal with complaints or emergencies, and prepare your responses. We love seeing candidates who can keep their cool and think on their feet.
✨Tip Number 3
Don’t forget to highlight your attention to detail! Whether it’s setting up breakfast or ensuring safety protocols are followed, we want to know how you keep everything running smoothly. Share examples from past experiences!
✨Tip Number 4
Finally, apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, you’ll find all the latest roles and updates right there!
We think you need these skills to ace Night Front Desk & Guest Experience Concierge
Some tips for your application 🫡
Show Your Passion for Guest Care:When writing your application, let your enthusiasm for guest care shine through. Share any relevant experiences where you went above and beyond to ensure someone had a great time. We love seeing that passion!
Be Genuine and Friendly:Since you'll be the first point of contact for guests, make sure your application reflects a warm and friendly tone. Use conversational language that shows you're approachable and ready to welcome guests with a smile.
Highlight Your Team Spirit:We’re all about teamwork here at StudySmarter! In your application, mention any experiences where you worked well in a team or contributed to a positive group dynamic. It’s all about making every guest feel welcome together!
Keep It Neat and Professional:While we want to see your personality, it’s also important to keep your application tidy and professional. Pay attention to detail, just like you would in the role, and proofread your application before hitting send. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure a guest's comfort and satisfaction.
✨Demonstrate Your Can-Do Attitude
Prepare to discuss situations where you've faced challenges and how you tackled them with a positive mindset. Employers love candidates who can maintain professionalism under pressure, so think of a few stories that highlight your resilience.
✨Highlight Your Attention to Detail
Since this role involves cleaning tasks and setting up areas, be ready to talk about how you ensure everything is in order. Mention any previous roles where attention to detail was crucial, and how it contributed to a better guest experience.
✨Practice Your Communication Skills
As you'll be the first point of contact for guests, strong verbal communication is key. Consider doing a mock interview with a friend or family member to practice articulating your thoughts clearly and confidently, especially when handling complaints.
