At a Glance
- Tasks: Be the friendly face for late arrivals and ensure a welcoming environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, shopping discounts, and free shares!
- Why this job: Make a real impact on guests' stays while building lifelong friendships.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What you’ll do in this role:
- Be the first point of contact when checking in late arrivals and walk‑ins.
- You’ll ensure a warm, friendly and genuine welcome.
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
- You’ll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly.
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care.
- A can‑do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
What’s in it for me:
- Flexible shifts – to fit around the other important things in life.
- Love dining out? You’ll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment – fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There’s also a free employee helpline – to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Night Front Desk & Guest Care Host | Flexible Shifts employer: Mitchells & Butlers Leisure Retail Limited
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With flexible shifts that cater to your lifestyle, generous discounts across our dining brands, and a range of employee benefits including a financial toolkit and free shares, we ensure that our Night Front Desk & Guest Care Hosts not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us to be part of a dynamic team that prioritises guest care and camaraderie, making every day at work enjoyable and rewarding.
Contact Details:
Mitchells & Butlers Leisure Retail Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk & Guest Care Host | Flexible Shifts
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your guest care skills! Think of examples from your past experiences where you’ve gone above and beyond for a guest. This will show them you’re passionate about delivering a great experience.
✨Tip Number 3
Be ready to showcase your can-do attitude! During the interview, share stories that highlight your problem-solving skills and how you handle pressure. They want to see you shine under stress!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the role!
We think you need these skills to ace Night Front Desk & Guest Care Host | Flexible Shifts
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for guest care shine through in your application. We want to see that you genuinely enjoy creating a welcoming environment and making guests feel at home.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Professional Yet Friendly:When writing your cover letter, strike a balance between professionalism and friendliness. We appreciate a warm tone that reflects the kind of atmosphere we create for our guests.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board to join our fantastic team!
How to prepare for a job interview at Mitchells & Butlers Leisure Retail Limited
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate Professionalism Under Pressure
Prepare to discuss how you've handled challenging situations in the past. Think of times when you had to manage complaints or difficult guests, and explain how you maintained professionalism while resolving the issue.
✨Highlight Your Attention to Detail
Since this role involves various tasks, emphasise your ability to notice the little things that make a big difference. Bring up instances where your keen eye for detail improved a guest's experience or contributed to a smoother operation.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would handle phone enquiries and guest interactions.
